Remote Team Leader – Storefront & POS Support

Jysk; Aarhus; Hybrid; DKK 700,000 - 900,000; Full time

Benefits offered by this job

Lead and develop a skilled support 팀

Influence across retail operations

Professional development within an国际团队

Work-from-home policy and work-life平衡

Staff benefits and discounts

Job summary

JYSK Head Office in Aarhus seeks a Team Leader to guide the Store Applications Support Team, overseeing StoreFront and POS support across JYSK countries. You will shape processes, incident and problem management, and collaboration across IT, Retail Operations, Helpdesk, and development teams.

You will report to the Store Applications Manager and lead a team delivering high-quality operational support, while driving improvements and stakeholder satisfaction in a dynamic retail environment.

Qualifications

• Experience leading employees or transitioning into people leadership
• Experience within support and ticket management, preferably in IT or retail environments
• Understanding of incident and problem management and service management processes
• Strong communication and stakeholder management skills
• Ability to balance operational responsibilities with leadership tasks
• Familiarity with tools such as Jira and Microsoft 365
• Retail experience or knowledge of retail systems is a plus

Responsibilities

• Lead, coach, and develop the Store Applications Support Team
• Ensure efficient handling of support cases for StoreFront and POS applications
• Drive troubleshooting, root cause analysis, incident management, and problem management
• Coordinate major incidents and act as key contact during critical situations
• Build strong relationships with Retail Operations, Helpdesk, development teams and business stakeholders
• Support new feature implementations and releases via communication, training and guidance
• Drive continuous improvements in support processes and ways of working

Skills

Leadership

Stakeholder management

Incident management

Problem management

Communication

Coaching

Tools

Jira

Microsoft 365

Job description

JYSK Head Office in Aarhus seeks a Team Leader to guide the Store Applications Support Team, overseeing StoreFront and POS support across JYSK countries. You will shape processes, incident and problem management, and collaboration across IT, Retail Operations, Helpdesk, and development teams.

You will report to the Store Applications Manager and lead a team delivering high-quality operational support, while driving improvements and stakeholder satisfaction in a dynamic retail environment.