Storefront & POS Team Leader – IT & Retail Ops

JYSK; Denmark; On-site; DKK 700,000 - 900,000; Full time

Benefits offered by this job

Lead a skilled team

Influence retail ops

Development opportunities

Cross-team relationships

WFH policy

Staff discounts

Job summary

JYSK Head Office in Aarhus seeks a Team Leader to guide the Store Applications Support Team, ensuring top-tier StoreFront and POS support across all countries. You will drive operations, processes, and stakeholder collaboration while shaping the future of our support organisation.

As a leader, you will coach and develop team members, coordinate incident and problem management, and communicate clearly with Retail Operations, Helpdesk, and development teams.

Qualifications

• Experience leading employees or stepping into people leadership.
• Experience within support and ticket management, ideally in IT or retail.
• Familiar with incident management, problem management, and service management processes.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead, coach, and develop the Store Applications Support Team.
• Ensure efficient handling of StoreFront and POS support cases.
• Drive troubleshooting, root cause analysis, incident and problem management.
• Coordinate major incidents and act as a key contact during critical situations.
• Build strong relationships with Retail Operations, Helpdesk, development teams and stakeholders.
• Support new feature implementations and releases through communication and guidance.
• Drive continuous improvements in support processes and ways of working.

Skills

Leadership

Stakeholder management

People development

Analytical mindset

Tools

Jira

Microsoft 365

Job description

JYSK Head Office in Aarhus seeks a Team Leader to guide the Store Applications Support Team, ensuring top-tier StoreFront and POS support across all countries. You will drive operations, processes, and stakeholder collaboration while shaping the future of our support organisation.

As a leader, you will coach and develop team members, coordinate incident and problem management, and communicate clearly with Retail Operations, Helpdesk, and development teams.