Support Consultant

EG A/S; Ballerup; Hybrid; DKK 260,000 - 380,000; Full time

Benefits offered by this job

Hybrid working model

EG Academy training

Professional development

Job summary

EG Timma, CBIT and Hairtools seek a Support Consultant to act as the first-line contact for customers in the beauty and wellness industry, handling inquiries via email, chat, and phone. You will help customers get the most out of our booking systems and contribute to knowledge sharing.

You should enjoy talking with customers, communicate clearly in Danish (English helpful), and be comfortable with digital tools.

Qualifications

• Danish fluency is required and English is an advantage.
• Strong communication skills, written and verbal.
• Solid IT skills with comfort using digital systems.
• Curiosity about AI and using it to help customers.

Responsibilities

• Serve as first point of contact for customers via email, chat and phone (first-line support).
• Provide booking system support for Timma and Hairtools and for CBIT.
• Help customers optimise their booking setup and contribute to help articles and videos.
• Translate English help articles into Danish with AI assistance.
• Handle customer inquiries related to billing.

Skills

Customer empathy

Phone communication

Clear written communication

IT savvy

AI curiosity

Job description

Be the first voice our customers hear, and help them get more out of every booking, as first-line support for EG Timma, CBIT and Hairtools.

Do you want to make a real difference for customers in the beauty and wellness industry? At EG Timma, CBIT and Hairtools, you'll join a dedicated support team as first-line contact, helping customers get the most out of their booking system every day. Previous support experience is a plus, not a requirement, as full training is provided.

Then you might be our new Support Consultant.

As part of the department

You will be part of Timma, Hairtools and CBIT's support team, working closely together to deliver professional and personal support to our customers in the therapist, hair, beauty, and wellness industry.

The team consists of 5 dedicated support consultants who handle inquiries daily via email, chat, and phone. Our customers are primarily based in Denmark, and we place a strong emphasis on quality, knowledge sharing, and continuous improvement.

Your workday and your tasks

• Acting as the first point of contact for customers via email, chat, and phone (first-line support)
• Providing support for Timma and Hairtools' booking system for the hair, beauty, and wellness industry
• Providing support for CBIT's booking system for feet therapists and cosmetic practitioners
• Assisting customers in improving and optimising the set-up of their booking system
• Contributing to knowledge sharing by creating and updating "help" articles and videos
• Translating English "help" articles into Danish with help from AI
• Handling customer inquiries related to billing

You are the ideal candidate if you

• Are passionate about speaking with customers by phone
• Have strong communication skills, both written and verbal
• Speak and write fluent Danish (required); proficiency in English, both written and spoken, is an advantage internally and externally
• Possess solid IT skills and feel comfortable working with digital systems
• Are curious about AI and enjoy using it as a natural part of solving problems and supporting customers
• Are reliable, responsible, and meet customers with patience and a positive attitude
• Have insight into trends and developments within the beauty and wellness industry
• Understand data security and the importance of correct handling of customer data
• Work in a structured manner and thrive as part of a strong team, as teamwork is essential with us

What's in it for you?

• A 37-hour work week
• Working hours: Monday to Thursday from 8:30 to 16:30 and Friday from 8:30 to 16:00
• Hybrid working model: 3 days at the office (Monday, Wednesday, Friday) and 2 remote workdays (Tuesday, Thursday)
• Close collaboration with a skilled and dedicated team
• The opportunity to influence and improve workflows
• A workplace focused on professionalism, responsibility, and customer satisfaction
• Possibility of personal and professional development
• Targeted training courses in our EG Academy

Our Values:

• Lead the Industry – We bring deep industry expertise and help our customers lead their industry.
• Make it Happen – We take ownership, move fast and deliver real impact.
• Stronger Together – We collaborate across borders with high standards, trust, openness and no politics.

We look forward to hearing from you!

All inquiries are handled confidentially.

At EG, we build software that makes a difference.

Our industry-specific software helps people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security. If you're ambitious, curious, and take pride in ownership, you'll thrive here. You'll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people, not software that makes people work.

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