IT Supporter

Kamstrup; Denmark; On-site; DKK 320,000 - 420,000; Full time

Benefits offered by this job

Flexible working hours

Healthy canteen

Fitness facilities

In-house dental clinic

Hairdresser

Free health clinic

Active employee association

Health care & insurance package

Job summary

Kamstrup seeks a motivated IT Supporter to join our Global IT Service Desk. You will provide onsite support, configure equipment, troubleshoot issues across Windows and mobile environments, and collaborate with 2nd/3rd line teams to resolve incidents. English fluency is required in this international setting.

You’ll gain exposure to a broad range of technologies, work with colleagues across the business, and contribute to knowledge sharing and continuous learning in a service-minded culture.

Qualifications

• Have a relevant educational background in IT Support, or are about to complete your education.
• Have experience troubleshooting technical issues and supporting users in a modern IT environment. Experience with MacBooks is a plus.
• Approach challenges with a solution oriented mindset and have the ability to turn complexity into clarity through effective and user-friendly communication.
• Thrive in a collaborative environment where professional sparring, knowledge sharing, and continuous learning are part of everyday life.
• Are structured, self-driven, and comfortable taking ownership of your tasks end to end.

Responsibilities

• Preparing and configuring IT equipment, including laptops, mobile devices, and AV equipment.
• Troubleshooting and resolving hardware and software issues across Windows, Microsoft 365, iPhone, and Android environments.
• Working with Microsoft technologies such as Entra ID and Intune.
• Collaborating closely with our 2nd and 3rd line support teams to resolve incidents efficiently.
• Contributing actively to knowledge sharing and knowledge management, helping the entire team continuously improve.

Skills

IT Support

Troubleshooting

Windows

Microsoft 365

iPhone/Android

Entra ID

Intune

English

Education

IT Support education

Tools

Entra ID

Intune

MacBooks

Windows

Microsoft 365

Job description

Are you passionate about technology and energized by helping people? Do you thrive on solving problems, delivering great service, and making everyday IT run smoothly? Would you like to join a supportive team where collaboration, learning, and a shared commitment to excellent service are at the heart of everything we do?

Here Is What The Job Entails

As an IT Supporter at Kamstrup, you will be an important part of our Global IT Service Desk where you will provide onsite support while also assisting colleagues across our global organization. One moment you might be setting up equipment for a new colleague, the next you could be troubleshooting a technical issue, supporting meeting room technology, or collaborating with specialists to resolve more complex challenges.

More specifically, you will be:

• Preparing and configuring IT equipment, including laptops, mobile devices, and AV equipment
• Troubleshooting and resolving hardware and software issues across Windows, Microsoft 365, iPhone, and Android environments
• Working with Microsoft technologies such as Entra ID and Intune
• Collaborating closely with our 2nd and 3rd line support teams to resolve incidents efficiently
• Contributing actively to knowledge sharing and knowledge management, helping the entire team continuously improve

This is an exciting opportunity to join a collaborative team where each day brings new challenges, learning opportunities, and the chance to make a real impact. You will gain exposure to a broad range of technologies, work closely with colleagues across the business, and be part of an environment that values knowledge sharing, professional growth, and excellent service.

Meet your future team

You will join our Global IT Service Desk team consisting of 10 dedicated colleagues based in Denmark and Málaga, Spain. Together, we are responsible for delivering high-quality IT support to colleagues across Kamstrup's global organization. What truly defines our team is our willingness to help each other succeed. Whether tackling challenging incidents, improving processes, or celebrating successes, we do it together.

Did you know? Our team is proudly international and multicultural. Be prepared for discussions about the true meaning of "hygge", friendly cultural exchanges, and plenty of laughter along the way. Outside of work, you'll find colleagues who enjoy playing video games, going to the gym, having fun with jumping fitness, and much more, so whatever your interests are, we are ready to embrace it!

Less About Us, More About You

We are looking for a motivated and service-minded IT Supporter who is passionate about helping others and delivering excellent IT support experience to colleagues. While technical skills are important, your attitude and approach to service is what will truly make you successful in this role. You take ownership, enjoy working with people, and see every support interaction as an opportunity to create a positive experience for your colleagues.

To succeed in this role, we imagine you:

• Have a relevant educational background in IT Support, or are about to complete your education
• Have experience troubleshooting technical issues and supporting users in a modern IT environment. Experience with MacBooks is a plus.
• Approach challenges with a solution oriented mindset and have the ability to turn complexity into clarity through effective and user-friendly communication
• Thrive in a collaborative environment where professional sparring, knowledge sharing, and continuous learning are part of everyday life
• Are structured, self-driven, and comfortable taking ownership of your tasks end to end

As we are an international organization and your new team is as well, it is important that you are fluent in English.

Whilst you may not meet all the qualifications listed above, you could still be a good candidate for the position. If you find the role intriguing, do not hesitate to apply.

We are more than an ordinary workplace

We cherish the good colleagueship which we all contribute to, the only limit is your engagement. As we are a big organization you are bound to find one or more colleagues who share the same interest as you. This might be in our board game club, on our cycling team, during our yearly summer festival, or on the padel court. For example, our Team lead, Service Delivery is also our volunteer padel instructor while one of our Software Test Engineers run weekly spinning classes.

Besides the best colleagues you could imagine, we also offer:

• Work life balance through flexible working hours
• Employee benefits including a healthy canteen, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic
• An active employee association that fosters a collaborative and supportive workplace community
• Beneficial health care and insurance package

Do you want to be a part of Kamstrup?

The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.

If you have any questions about the position, please contact Head of Global IT Service Desk, Lykke Grave Køhrsen, on phone: [phone].

Get to know us

At Kamstrup, you'll become part of a close-knit community that genuinely cares about one another, fostering connections both in and out of the workplace. Our team comprises innovators, dreamers, and doers, united by an unyielding passion to challenge the status quo, find better solutions, and constantly push the boundaries of what's possible by being driving by our purpose: We Make What You Measure Matter. With an unwavering commitment to growth, we offer opportunities for you to leverage your skills and drive our business to new heights, empowering you to leave your mark on our future and grow with us.

Explore more on our website, see our annual report, and stay updated through LinkedIn for the latest news and job openings.