Support & Application Engineer at GRAS/Audio Precision

GRAS Sound & Vibration; Rudersdal Kommune; Hybrid; DKK 600.000 - 800.000; Vollzeit

Benefits dieser Stelle

Lunch and Friday breakfast

Massage services

Remote work options

Free phone

Zusammenfassung

GRAS Sound & Vibration in Denmark seeks an experienced Support & Application Engineer to join a global team across Denmark, the UK and the USA. You will handle inquiries by email, support customers, and coordinate with the sales organization from Holte or your home office.

You will write technical articles, participate in customer courses, and contribute to exhibitions. Expect two to three fixed support days weekly, with UK coverage and US overlap in late afternoons.

Qualifikationen

• A few years of engineering experience in electronic/audio or acoustical engineering with interest in measurement techniques.
• Strong desire to share knowledge through technical articles, courses or day-to-day customer communications.
• Excellent communication skills and a passion for technical writing; fluent in English.

Aufgaben

• Answer incoming inquiries (primarily via email) from customers and partners.
• Collaborate with the marketing team to create technical literature, such as application notes and guides.
• Participate in technical courses for customers and partners.
• Conduct customer visits in coordination with the sales organization.
• Represent the company at exhibitions and technical conferences with the sales team.

Kenntnisse

Fluent English

Excellent communication

Technical writing

Tools

MS Office

Jobbeschreibung

Would you like to help and support a global network of customers and distributors? Do you thrive on providing top-notch technical assistance to major brands worldwide?

In the position as Support & Application Engineer you will join a team of support professionals located in Denmark, UK, and the USA. Your working hours will align with the standard working hours in Denmark, and you will have the opportunity to work from the office in Holte or from your home office - ensuring that customers receive the necessary assistance with their inquiries.

In the position you will refer to Ole Theilgaard, Vice President of Support and Application, who along with the rest of the team, looks forward to welcoming their new colleague.

You are a person driven by:

• Providing state-of-the-art support to customers and partners.
• Establishing strong relationships with customers and partners.
• Being part of a highly technology-driven organization with a focus on audio and acoustics.

You love to share your technical knowledge and…

• On a day to day basic solve incoming enquiries (often by mail) from customers and partners.
• Collaborate closely with our marketing team to create new technical literature, such as application notes and technical guides.
• Participate in technical courses for customers and partners.
• Conduct customer visits primarily in coordination with the sales organization.
• Participating in exhibitions and technical conferences in close coordination with the sales organization.

During the week, you will have two to three fixed support days, where you will be responsible for assisting customers with their challenges. The rest of the week will be covered by your colleagues in the UK. The US takes over in the late afternoons. This will allow you to deep dive into technology and other areas that are relevant for the position.

About You:

• You have a few years of experience as an engineer, either as an electronic/audio engineer with interest for acoustic or as an acoustical engineer with interest for electronics/audio. In both cases, it is crucial that you have an interest in measurement techniques, are open-minded, and is driven to help others.
• You are fascinated by technology and motivated to share your knowledge through technical articles, courses, or day-to-day communications with customers.
• Excellent communication skills and a passion for technical writing. Fluent in English.
• Experienced user of Microsoft office (Excel – Word – PowerPoint).

Training is essential for us; before meeting customers and partners, you will receive training on products, applications, and solutions.

We offer:

Your development is important to G.R.A.S. and Audio Precision, and there is room for you to truly excel at your work in a flat and informal organization, offering a high degree of freedom.

The company offers lunch, breakfast every Friday, massage services, and of course, remote work options, free phone, and more.

Some travel is expected (30-40 days).

Should you have any questions about the position, feel free to contact Vice President Global Support and Application, Ole Theilgaard on mobile [phone].

Please mention in your application that you have seen the job on TechJob.