Support & Application Engineer at GRAS/Audio Precision

GRASacoustics; Holte; Hybrid; DKK 550,000 - 700,000; Full time

Benefits offered by this job

Remote work options

Free phone

Lunch and breakfast Fridays

Massage services

Travel opportunities

Job summary

GRAS/Audio Precision in Denmark is seeking a Support & Application Engineer to assist a global network of customers and distributors. You will provide top-notch technical support and collaborate with sales, marketing, and product teams to create application notes and guides.

You will work from the Holte office or from a home office, aligning hours with Denmark time and engaging with teams across the UK and US to deliver timely assistance and training.

Qualifications

• A few years of engineering experience in electronic/audio or acoustical fields.

Responsibilities

• Handle incoming inquiries from customers and partners (often by mail).
• Collaborate with the marketing team to create technical literature (application notes, guides).
• Participate in technical courses for customers and partners.
• Conduct customer visits in coordination with the sales organization.
• Participate in exhibitions and technical conferences with the sales organization.

Skills

Fluent English

Technical writing

Microsoft Office

Communication

Job description

Support & Application Engineer at GRAS/Audio Precision

Would you like to help and support a global network of customers and distributors? Do you thrive on providing top-notch technical assistance to major brands worldwide?

In the position as Support & Application Engineer you will join a team of support professionals located in Denmark, UK, and the USA.Your working hours will align with the standard working hours in Denmark, and you will have the opportunity to work from the office in Holte or from your home office - ensuring that customers receive the necessary assistance with their inquiries.

In the position you will refer to Ole Theilgaard, Vice President of Support and Application, who along with the rest of the team, looks forward to welcoming their new colleague.

You are a person driven by:

• Providing state-of-the-art support to customers and partners.


• Establishing strong relationships with customers and partners.


• Being part of a highly technology-driven organization with a focus on audio and acoustics.

You love to share your technical knowledge and…

• On a day to day basic solve incoming enquiries (often by mail) from customers and partners.


• Collaborate closely with our marketing team to create new technical literature, such as application notes and technical guides.


• Participate in technical courses for customers and partners.


• Conduct customer visits primarily in coordination with the sales organization.


• Participating in exhibitions and technical conferences in close coordination with the sales organization.

During the week, you will have two to three fixed support days, where you will be responsible for assisting customers with their challenges. The rest of the week will be covered by your colleagues in the UK. The US takes over in the late afternoons. This will allow you to deep dive into technology and other areas that are relevant for the position.

About You:

• You have a few years of experience as an engineer, either as an electronic/audio engineer with interest for acoustic or as an acoustical engineer with interest for electronics/audio.In both cases, it is crucial that you have an interest in measurement techniques, are open-minded, and are driven to help others.


• You are fascinated by technology and motivated to share your knowledge through technical articles, courses, or day-to-day communications with customers.


• Excellent communication skills and a passion for technical writing. Fluent in English.


• Experienced user of Microsoft office (Excel – Word – PowerPoint).

Training is essential for us; before meeting customers and partners, you will receive training on products, applications, and solutions.

We offer:

Your development is important to G.R.A.S. and Audio Precision, and there is room for you to truly excel at your work in a flat and informal organization, offering a high degree of freedom.

• The company offers lunch, breakfast every Friday, massage services, and of course, remote work options, free phone, and more.


• Some travel is expected (30-40 days).

Should you have any questions about the position, feel free to contact Vice President Global Support and Application, Ole Theilgaard on mobile [phone].