Supply Chain Coordinator

Sysmex Nordic; København; Ibrido; DKK 420.000 - 540.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension plan

Health insurance package

Home office option

Lunch in canteen

Fitness subsidy

Prescription safety glasses

Descrizione del lavoro

Sysmex Nordic in Copenhagen is seeking a Customer Service Specialist to be the first point of contact for our Supply Chain customers and to coordinate order handling across internal and external teams. You will use SAP for contract handling and invoicing, manage deliveries, and collaborate with sales, service, and warehouses to ensure timely fulfilment and data accuracy.

Fluent English is mandatory; Finnish and Swedish are also required, while Danish knowledge is beneficial.

Competenze

• Experience with customer service
• Experience using ERP systems
• Experience with Microsoft Office
• Experience in a company with ISO certification is an advantage
• Fluent in Finnish, Swedish and English is mandatory

Mansioni

• Responsible for customer service in Supply Chain - first point of contact
• Order handling for external as well as internal customers
• Coordinate deliveries and ensure timely order fulfilment.
• Stakeholder management at local warehouses, internal customers and headquarters
• Contract handling and invoicing using SAP
• Handle customer complaints and support issue resolution.
• Basic master data management
• Collaborate with sales, service, and other stakeholders to ensure efficient supply chain operations.

Conoscenze

Customer service

ERP systems

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

Sysmex is a global leader in the design, development, and sale of clinical diagnostic haematology, urinalysis, and diabetes testing equipment, as well as information management systems. Sysmex provides laboratories with the tools, services, and support needed to meet the ongoing challenges of increasing demands and limited resources. Sysmex employs approximately 10,000 people worldwide and is a leading supplier within its field. The global headquarters, Sysmex Corporation, is located in Kobe, Japan, while the Nordic headquarters is in Copenhagen, Denmark.

The Nordic headquarters and administrative offices are located in Copenhagen, with branch offices in Norway, Finland, and Sweden.

Your responsibilities

• Responsible for customer service in Supply Chain - first point of contact
• Order handling for external as well as internal customers
• Coordinate deliveries and ensure timely order fulfilment.
• Stakeholder management at local warehouses, internal customers and headquarters
• Contract handling and invoicing using SAP
• Handle customer complaints and support issue resolution.
• Basic master data management
• Collaborate with sales, service, and other stakeholders to ensure efficient supply chain operations.

Your profile

• Experience with customer service
• Experienced user of ERP systems
• Experienced in Microsoft Office
• Experience in a company with an ISO certificate is an advantage
• Fluent in Finnish, Swedish and English is mandatory

Personal characteristics

• Service-minded and customer-focused
• Embrace change and demonstrate an open mindset towards new ways of working, digitalisation, and continuous improvement initiatives.
• Structured, precise and with an understanding of the importance of details
• Team player
• Continuously seek opportunities to optimise workflows through innovation, technology, and best practices
• Proactive and independent

We offer

• A growing and healthy company that stands for quality and innovation
• A competitive salary package
• Pension plan
• Health insurance package
• Home office option
• Opportunity for lunch in the canteen
• Fitness subsidy
• Prescription safety glasses/work glasses