Student Banking IT Support Agent

BEC Financial Technologies; København; Hybrid; DKK 260,000 - 340,000; Full time

Benefits offered by this job

Onboarding and training

Hands-on experience

Collaborative environment

Skill development

Flexible setup

Job summary

BEC Financial Technologies is seeking a Customer Support Agent in Roskilde. The role focuses on assisting customers with online and mobile banking, explaining technical concepts clearly, and delivering a high-quality customer experience.

Training and ongoing support are provided as you learn the digital tools that underpin Denmark’s financial infrastructure. You will join the Customer Service team and handle calls and emails, guiding users and troubleshooting while maintaining composure in a

Qualifications

• Fluent in Danish (written and spoken)
• Able to explain technical topics clearly to non-technical customers
• Experience in customer service is a plus, but not required

Responsibilities

• Handle customer inquiries by phone and email
• Manage multiple inquiries during busy periods (over 60 per day)
• Guide customers in online and mobile banking usage
• Troubleshoot and explain technical solutions clearly
• Share knowledge and support a collaborative team environment

Skills

Basic IT knowledge

Tech curiosity

Danish fluency

English communication

Education

Student or sabbatical

Job description

BEC Financial Technologies is seeking a Customer Support Agent in Roskilde. The role focuses on assisting customers with online and mobile banking, explaining technical concepts clearly, and delivering a high-quality customer experience.

Training and ongoing support are provided as you learn the digital tools that underpin Denmark’s financial infrastructure. You will join the Customer Service team and handle calls and emails, guiding users and troubleshooting while maintaining composure in a