Strategic SMB Account Manager — Growth & Renewals

Trustpilot A/S; København; On-site; DKK 550,000 - 900,000; Full time

Benefits offered by this job

Flexible working options

Bonus

25 days holiday

Volunteer days

Trustpilot Academy

Health package

Pension

Headspace access

Parental leave

Office culture

Social clubs

Employee discounts

Job summary

Trustpilot A/S in Copenhagen is seeking an SMB Account Manager to retain and grow a defined UK portfolio. You will own renewals, drive expansions, and position Trustpilot as a long-term partner delivering measurable value.

Collaborate with Customer Success, Marketing, and Product to ensure adoption and revenue growth. You will manage forecasts in Salesforce and contribute to a high GRR and strong NRR.

Qualifications

• Experience in account management and renewals in SaaS or subscription sectors.
• Ability to build detailed account plans and forecasts.
• Strong communication and stakeholder management skills.
• Understanding of NRR, upsell, and cross-sell motions.

Responsibilities

• Own end-to-end renewal process and drive high gross renewal rates.
• Grow portfolio through upsell and cross-sell to improve NRR.
• Build and maintain account plans, stakeholder maps, and forecasts in Salesforce.
• Lead commercial conversations and business reviews with customers.
• Collaborate with Customer Success, Marketing, and Product for value realization.
• Maintain accurate data and pipeline visibility.

Skills

Account management

Renewals

NRR focus

Upsell & cross-sell

CRM & forecasting

Negotiation

SaaS experience

Advertising knowledge

Tools

Salesforce

CRM systems

Job description

Trustpilot A/S in Copenhagen is seeking an SMB Account Manager to retain and grow a defined UK portfolio. You will own renewals, drive expansions, and position Trustpilot as a long-term partner delivering measurable value.

Collaborate with Customer Success, Marketing, and Product to ensure adoption and revenue growth. You will manage forecasts in Salesforce and contribute to a high GRR and strong NRR.