Strategic SMB Account Manager: Renewals & Growth

Trustpilot Italia; København; On-site; DKK 523,000 - 872,000; Full time

Benefits offered by this job

Flexible working options

Bonus

25 days holiday + 5 days

Volunteer days

Learning & development

Health package

Pension

Mental health & Headspace access

Parental leave

Vibrant office culture

Job summary

Trustpilot is seeking an SMB Account Manager to own a defined UK portfolio, focusing on retention, renewals and account expansion. You will drive GRR and NRR through strategic conversations, contract discussions and data-driven insights.

You will maintain accurate forecasts in Salesforce, collaborate with Customer Success, Marketing and Product, and represent the business in cross-functional initiatives to demonstrate value and sustain growth.

Qualifications

• Experience in account management or renewals in a SaaS or subscription business.
• Strong understanding of retention, NRR, upsell and cross-sell motions.
• Ability to link product value to customer outcomes and manage large portfolios.
• Excellent communication, stakeholder management and negotiation skills.
• Ability to analyze account performance data and forecast renewals.

Responsibilities

• Own end-to-end renewal process to deliver high GRR and predictable retention.
• Drive portfolio expansion through upsell and cross-sell to improve NRR.
• Develop and maintain detailed account plans, stakeholder maps and forecasts in Salesforce.
• Lead commercial discussions and reviews with customers and stakeholders.
• Collaborate with Customer Success, Marketing and Product to realize value and drive growth.
• Ensure data accuracy, forecasting discipline and clear pipeline visibility.

Skills

Account management

Renewals

Upsell/Cross-sell

Forecasting

Negotiation

Tools

Salesforce

Job description

Trustpilot is seeking an SMB Account Manager to own a defined UK portfolio, focusing on retention, renewals and account expansion. You will drive GRR and NRR through strategic conversations, contract discussions and data-driven insights.

You will maintain accurate forecasts in Salesforce, collaborate with Customer Success, Marketing and Product, and represent the business in cross-functional initiatives to demonstrate value and sustain growth.