Staffing & Resource Ops Lead Offshore/Nearshore

Merkle; København; Presencial; DKK 700.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Benefits package

Descripción de la vacante

Merkle Copenhagen is seeking an Operations Manager to oversee staffing and resource planning across all crafts, with a focus on offshore and nearshore delivery teams. You will report to the Operations Team Lead and ensure timely, accurate resource allocation for projects.

You will collaborate with craft and delivery leads, sourcing and onboarding candidates, and maintaining bench data. The role offers growth within Merkle and the dentsu network, with a clear path to broader client-facing

Formación

• Experience in resource planning, workforce management, or operations within a professional services, agency, or delivery organization.
• Experience supporting staffing across multiple departments or crafts is an advantage.
• Strong Excel/spreadsheet skills; comfortable working with resourcing or workforce management tools.
• Clear, proactive communicator, comfortable coordinating with stakeholders.
• Organized and detail-oriented, with the ability to manage a high volume of moving parts.

Responsabilidades

• Manage end-to-end staffing and resource planning across Merkle DK crafts, with primary focus on FTE allocation and bench management for offshore and nearshore delivery teams.
• Coordinate daily and weekly with craft and delivery leads across Merkle DK to resolve staffing gaps and unfilled roles.
• Coordinate candidate sourcing, interview scheduling, and onboarding communications across Merkle DK, with priority on offshore and nearshore hires.
• Maintain availability and bench tracking spreadsheets across Merkle DK.
• Provide staffing input on Go/No-Go decisions for project hires and contractor use across crafts.
• Review hiring plans and track staffing needs against demand across Merkle DK.
• Negotiate with contractors and track associated costs, primarily for offshore and nearshore.
• Track and report on staffing levels, utilization, and bench across Merkle DK, feeding into wider Operations reporting.
• Provide monthly overviews of staffing, cost, and resourcing status across crafts.
• Flag resourcing risks early across Merkle DK and propose solutions to keep client accounts appropriately staffed.
• Support the Commercial Operations Manager and Operations Coordinator on staffing work across crafts.

Conocimientos

Resource planning

Stakeholder coordination

Data reporting

Organizational skills

Team collaboration

Herramientas

Excel

Descripción del empleo

Merkle Copenhagen is seeking an Operations Manager to oversee staffing and resource planning across all crafts, with a focus on offshore and nearshore delivery teams. You will report to the Operations Team Lead and ensure timely, accurate resource allocation for projects.

You will collaborate with craft and delivery leads, sourcing and onboarding candidates, and maintaining bench data. The role offers growth within Merkle and the dentsu network, with a clear path to broader client-facing