Operations Manager

Merkle; København; On-site; DKK 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Merkle Copenhagen is seeking an Operations Manager to oversee staffing and resource planning across all crafts, with a focus on offshore and nearshore delivery teams. You will report to the Operations Team Lead and ensure timely, accurate resource allocation for projects.

You will collaborate with craft and delivery leads, sourcing and onboarding candidates, and maintaining bench data. The role offers growth within Merkle and the dentsu network, with a clear path to broader client-facing

Qualifications

• Experience in resource planning, workforce management, or operations within a professional services, agency, or delivery organization.
• Experience supporting staffing across multiple departments or crafts is an advantage.
• Strong Excel/spreadsheet skills; comfortable working with resourcing or workforce management tools.
• Clear, proactive communicator, comfortable coordinating with stakeholders.
• Organized and detail-oriented, with the ability to manage a high volume of moving parts.

Responsibilities

• Manage end-to-end staffing and resource planning across Merkle DK crafts, with primary focus on FTE allocation and bench management for offshore and nearshore delivery teams.
• Coordinate daily and weekly with craft and delivery leads across Merkle DK to resolve staffing gaps and unfilled roles.
• Coordinate candidate sourcing, interview scheduling, and onboarding communications across Merkle DK, with priority on offshore and nearshore hires.
• Maintain availability and bench tracking spreadsheets across Merkle DK.
• Provide staffing input on Go/No-Go decisions for project hires and contractor use across crafts.
• Review hiring plans and track staffing needs against demand across Merkle DK.
• Negotiate with contractors and track associated costs, primarily for offshore and nearshore.
• Track and report on staffing levels, utilization, and bench across Merkle DK, feeding into wider Operations reporting.
• Provide monthly overviews of staffing, cost, and resourcing status across crafts.
• Flag resourcing risks early across Merkle DK and propose solutions to keep client accounts appropriately staffed.
• Support the Commercial Operations Manager and Operations Coordinator on staffing work across crafts.

Skills

Resource planning

Stakeholder coordination

Data reporting

Organizational skills

Team collaboration

Tools

Excel

Job description

About The Role

Merkle CXM Denmark is hiring an Operations Manager to take dedicated responsibility for staffing and resource planning across all crafts within Merkle DK, with a primary focus on our offshore and nearshore delivery teams. Reporting to the Operations Team Lead, this role manages the day-to-day allocation and availability of teams across the organization, working closely with craft and delivery leads to keep resourcing accurate, timely, and aligned with business needs.

Job Description

Operations Manager

Key Responsibilities

• Manage end-to-end staffing and resource planning across Merkle DK crafts, with primary focus on FTE allocation and bench management for the offshore and nearshore delivery teams.
• Coordinate daily and weekly with craft and delivery leads across Merkle DK to resolve staffing gaps and unfilled roles.
• Coordinate candidate sourcing, interview scheduling, and onboarding communications across Merkle DK, with priority on offshore and nearshore hires.
• Maintain availability and bench tracking spreadsheets across Merkle DK.
• Provide staffing input on Go/No-Go decisions for project hires and contractor use across crafts.
• Review hiring plans and track staffing needs against demand across Merkle DK.
• Negotiate with contractors and track associated costs, primarily for offshore and nearshore.
• Track and report on staffing levels, utilization, and bench across Merkle DK, feeding into wider Operations reporting.
• Provide monthly overviews of staffing, cost, and resourcing status across crafts.
• Flag resourcing risks early across Merkle DK and propose solutions to keep client accounts appropriately staffed.
• Support the Commercial Operations Manager and Operations Coordinator on staffing work across crafts.

What We're Looking For

• Experience in resource planning, workforce management, or operations within a professional services, agency, or delivery organization.
• Experience supporting staffing across multiple departments or crafts is an advantage.
• Experience with resourcing/booking systems such as WorkBook or WorkFront is an advantage, but not a requirement.
• Strong Excel/spreadsheet skills; comfortable working with resourcing or workforce management tools.
• Comfortable producing and presenting staffing data and reports.
• Clear, proactive communicator, comfortable coordinating with stakeholders.
• Organized and detail-oriented, with the ability to manage a high volume of moving parts.

What We Offer

• A role with clear, dedicated responsibility for a key part of Operations.
• Close collaboration with the Operations Team Lead and exposure to management reporting.
• A collaborative team environment at Merkle CXM Denmark.
• The full breadth to grow your clients: data, CX, commerce, technology and media in one integrated company, with capabilities recognised as leading by industry analysts.
• A global network with local roots: one of Denmark's leading digital agencies, with offices in Copenhagen and Aarhus, and part of Merkle's 16,000+ people in 30+ countries and the wider dentsu network.
• Room to grow: continuous learning and development, and opportunities across the global Merkle and dentsu network.
• An inclusive, collaborative culture where ideas are valued and everyone is welcome.
• Competitive salary and benefits. Your recruiter will share the full package

About Merkle

Merkle, a dentsu company, powers the experience economy. For over 35 years, Merkle has placed people at the heart of its digital business transformation approach. As the only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Recognized as a "Leader" by top industry analysts in categories such as digital transformation, commerce, experience design, engineering, technology integration, digital marketing, data science, CRM, loyalty, and customer data management, Merkle operates in 30+ countries with over 16,000 employees. Learn more at www.merkle.com.

Diversity and Inclusion

At dentsu, we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Location

Copenhagen

Brand

Merkle

Time Type

Full time

Contract Type

Permanent