Operations Manager

Merkle Italia; København; Presencial; DKK 700.000 - 950.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Learning and development opportunities

Collaborative team environment

Global Merkle/network access

Descripción de la vacante

Merkle CXM Denmark is hiring an Operations Manager to take dedicated responsibility for staffing and resource planning across all crafts within Merkle DK, with a primary focus on our offshore and nearshore delivery teams.

You will report to the Operations Team Lead and work with craft and delivery leads to keep resourcing accurate, timely, and aligned with business needs.

Formación

• Experience in resource planning, workforce management, or operations within a professional services, agency, or delivery organization.
• Experience supporting staffing across multiple departments or crafts is an advantage.
• Strong Excel/spreadsheet skills; comfortable with resourcing tools.

Responsabilidades

• Manage end-to-end staffing and resource planning across Merkle DK crafts, focusing on FTE allocation and bench management.
• Coordinate daily/weekly with craft and delivery leads to resolve staffing gaps.
• Coordinate candidate sourcing, interview scheduling, and onboarding communications across Merkle DK.
• Maintain availability and bench tracking spreadsheets across Merkle DK.
• Provide staffing input on project hires and contractor use across crafts.
• Review hiring plans and track staffing needs against demand.
• Negotiate with contractors and track costs, primarily offshore/nearshore.
• Track and report staffing levels, utilization, and bench for reporting.
• Provide monthly overviews of staffing, cost, and resourcing status.
• Flag resourcing risks early and propose solutions to keep client accounts staffed.
• Support the Commercial Operations Manager and Operations Coordinator on staffing work.

Conocimientos

Resource planning

Workforce management

Excel

Resourcing tools

Herramientas

WorkBook

WorkFront

Descripción del empleo

Job Description: Operations Manager

Merkle CXM Denmark is hiring an Operations Manager to take dedicated responsibility for staffing and resource planning across all crafts within Merkle DK, with a primary focus on our offshore and nearshore delivery teams. Reporting to the Operations Team Lead, this role manages the day-to-day allocation and availability of teams across the organization, working closely with craft and delivery leads to keep resourcing accurate, timely, and aligned with business needs.

Key Responsibilities

• Manage end-to-end staffing and resource planning across Merkle DK crafts, with primary focus on FTE allocation and bench management for the offshore and nearshore delivery teams.
• Coordinate daily and weekly with craft and delivery leads across Merkle DK to resolve staffing gaps and unfilled roles.
• Coordinate candidate sourcing, interview scheduling, and onboarding communications across Merkle DK, with priority on offshore and nearshore hires.
• Maintain availability and bench tracking spreadsheets across Merkle DK.
• Provide staffing input on Go/No-Go decisions for project hires and contractor use across crafts.
• Review hiring plans and track staffing needs against demand across Merkle DK.
• Negotiate with contractors and track associated costs, primarily for offshore and nearshore.
• Track and report on staffing levels, utilization, and bench across Merkle DK, feeding into wider Operations reporting.
• Provide monthly overviews of staffing, cost, and resourcing status across crafts.
• Flag resourcing risks early across Merkle DK and propose solutions to keep client accounts appropriately staffed.
• Support the Commercial Operations Manager and Operations Coordinator on staffing work across crafts.

What We're Looking For

• Experience in resource planning, workforce management, or operations within a professional services, agency, or delivery organization.
• Experience supporting staffing across multiple departments or crafts is an advantage.
• Experience with resourcing/booking systems such as WorkBook or WorkFront is an advantage, but not a requirement.
• Strong Excel/spreadsheet skills; comfortable working with resourcing or workforce management tools.
• Comfortable producing and presenting staffing data and reports.
• Clear, proactive communicator, comfortable coordinating with stakeholders.
• Organized and detail-oriented, with the ability to manage a high volume of moving parts.

What We Offer

• A role with clear, dedicated responsibility for a key part of Operations.
• Close collaboration with the Operations Team Lead and exposure to management reporting.
• A collaborative team environment at Merkle CXM Denmark.
• The full breadth to grow your clients: data, CX, commerce, technology and media in one integrated company, with capabilities recognised as leading by industry analysts.
• A global network with local roots: one of Denmark's leading digital agencies, with offices in Copenhagen and Aarhus, and part of Merkle's 16,000+ people in 30+ countries and the wider dentsu network.
• Room to grow: continuous learning and development, and opportunities across the global Merkle and dentsu network.
• An inclusive, collaborative culture where ideas are valued and everyone is welcome.
• Competitive salary and benefits.
• Your recruiter will share the full package.

About Merkle

Merkle, a dentsu company, powers the experience economy. For over 35 years, Merkle has placed people at the heart of its digital business transformation approach. As the only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Recognized as a "Leader" by top industry analysts in categories such as digital transformation, commerce, experience design, engineering, technology integration, digital marketing, data science, CRM, loyalty, and customer data management, Merkle operates in 30+ countries with over 16,000 employees. Learn more at www.merkle.com.

Diversity and Inclusion

At dentsu, we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Location

• Copenhagen

Brand

• Merkle

Time Type

• Full time

Contract Type

• Permanent

Contact

For any questions, please contact the TA in charge of this role: Benjamin Våg, Talent Acquisition Partner at [e-mail]

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work