Specialist, Technical Support III

JBT Marel Corporation; Aarhus; On-site; DKK 520,000 - 780,000; Full time

Benefits offered by this job

40 days holiday

Autonomy in how you perform your work

Job summary

JBT Marel Corporation in Denmark seeks a Technical Support Specialist - Portioning to provide advanced technical support for Portioning equipment and solutions, acting as the technical reference for complex questions. You will coordinate with Field Service, Product Management, and Engineering to ensure timely case resolution and product improvements.

The role requires a degree in Mechatronics, Electrical Engineering, or Automation, strong troubleshooting skills, fluent English, and willingness

Qualifications

• Degree in Mechatronics, Electrical Engineering, Automation or equivalent experience.
• Experience in technical support, field service, commissioning, or industrial troubleshooting.
• Fluent in English, written and spoken.

Responsibilities

• Provide advanced technical support and troubleshooting for Portioning equipment and solutions.
• Act as the technical reference point for Portioning-related questions across mechanical, electrical, software, and application domains.
• Resolve technical cases remotely and coordinate quality issues and escalations when required.
• Support commissioning, upgrades, field tests, and new product introductions.
• Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams.
• Analyze machine performance and drive root-cause analysis and corrective actions.

Skills

Technical support

Field service

Troubleshooting

Fluent in English

Stakeholder management

Education

Mechatronics degree

Electrical Engineering degree

Automation degree

Job description

Are you proud of what you did today? Our Technical Support Specialists are! To further strengthen JBT Marel’s Poultry Secondary Fresh service organization, we are looking forward to meeting you as our new Technical Support Specialist - Portioning. In this role you provide technical support and expertise to customers, our regional Technical Support teams and Field Service teams. You will be the reference for all technical/technological questions in your field of expertise. You will build and maintain relations/connections with specialists and in- and external stakeholders. You will ensure that cases are handled in a timely manner and are able to fulfil and manage our customer’s expectations. You ensure a clear and accurate exchange of technical information between commercial and technical departments.

What You’ll Be Doing

• Provide advanced technical support and troubleshooting for Portioning equipment and solutions.
• Act as the technical reference point for Portioning-related mechanical, electrical, software, and application questions.
• Resolve technical cases remotely, coordinate quality Issues and escalations when required.
• Support commissioning, upgrades, field tests, and new product introductions.
• Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams.
• Analyze machine performance and drive root-cause analysis and corrective actions.
• Create and maintain Service Infos, Service Letters, troubleshooting guides, and technical documentation.
• Monitor field feedback and support continuous product improvement activities.
• Deliver technical training and support knowledge development across regions.
• Participate in prototype validation, pilot installations, and product lifecycle activities.
• Identify upgrade and service improvement opportunities for customers.
• Maintain accurate equipment and installed base information.

Who We Are

We are the kind of people who find purpose in fixing things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. As the world leader in advanced food processing solutions, we are uniquely positioned to make that happen, and we need people with strong technical skills and a hands-on mindset to join us.

What’s in it for you?

• A competitive salary and comprehensive secondary benefits like 40 days holiday
• A high level of autonomy and trust in how you perform your work
• Opportunities to make a visible impact in a growing global organization
• Clear objectives, realistic expectations, and professional support
• A respectful, inclusive, and safety-focused working environment

What Kind of a Person Are You?

• Degree in Mechatronics, Electrical Engineering, Automation or equivalent experience.
• Strong knowledge of Portioning systems, vision technology, automation, motion control, and food processing equipment.
• Experience in technical support, field service, commissioning, or industrial troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Fluent in English, written and spoken.
• Willingness to travel occasionally for customer support and field activities.
• Customer-focused mindset with a proactive approach to continuous improvement.

Why Join Us?

At JBT Marel, we’re transforming the future of food. As part of the team, you’ll help shape innovative software solutions that enable customers around the world to produce food more efficiently, sustainably, and safely.

By Joining Our Team, You Will

• Work with talented product, engineering, and domain colleagues in a collaborative international environment.
• Grow your career in a company that values innovation, continuous learning, and professional development.
• Be empowered to drive change, improve ways of working, and make a meaningful impact.
• Enjoy an engaging work environment with flexible working conditions and attractive employee benefits.

If you’re passionate about leading software delivery, collaborating across disciplines, and creating software solutions that matter, we’d love to hear from you.

Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Join us and be the driving force behind smarter, leaner food production.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.