Senior Technical Support – Portioning Systems Expert

JBT Marel Corporation

Aarhus

On-site

DKK 520,000 - 780,000

Full time

14 days+

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Benefits offered by this job

40 days holiday

Autonomy in how you perform your work

Job summary

JBT Marel Corporation in Denmark seeks a Technical Support Specialist - Portioning to provide advanced technical support for Portioning equipment and solutions, acting as the technical reference for complex questions. You will coordinate with Field Service, Product Management, and Engineering to ensure timely case resolution and product improvements.

The role requires a degree in Mechatronics, Electrical Engineering, or Automation, strong troubleshooting skills, fluent English, and willingness

Qualifications

Degree in Mechatronics, Electrical Engineering, Automation or equivalent experience.
Experience in technical support, field service, commissioning, or industrial troubleshooting.
Fluent in English, written and spoken.

Responsibilities

Provide advanced technical support and troubleshooting for Portioning equipment and solutions.
Act as the technical reference point for Portioning-related questions across mechanical, electrical, software, and application domains.
Resolve technical cases remotely and coordinate quality issues and escalations when required.
Support commissioning, upgrades, field tests, and new product introductions.
Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams.
Analyze machine performance and drive root-cause analysis and corrective actions.