Service Operations administrator

Alfa Laval Corporate AB; Aalborg; On-site; DKK 360,000 - 460,000; Full time

Job summary

Alfa Laval is seeking a Service Operations Administrator to support the Marine Service Support team. You will collaborate with Service Engineers, suppliers and customers to ensure efficient planning, accurate administration and high service quality.

Key duties include account reconciliation, records management, hours approval, data handling, and coordination with purchasing. The role emphasizes proactive problem solving and cross-functional collaboration in a global environment.

Qualifications

• Bachelor’s degree in business administration, logistics, supply chain, finance or a related field.
• 2–5 years of experience in administrative, logistics, supply chain, service operations or similar environment.
• Proficiency with Microsoft Excel and MS Office.

Responsibilities

• Verify, allocate, post and reconcile accounts within your area of responsibility.
• Maintain accurate and well-structured financial and operational records.
• Approve working hours for Service Engineers and support related admin processes.
• Provide administrative support to the Service team, including data management and documentation.
• Coordinate with suppliers and internal purchasing functions for smooth operations and timely deliveries.
• Support material and capacity planning, including scheduling and monitoring.
• Monitor job progress from conception to completion and ensure delivery quality.
• Identify issues and contribute to continuous improvement initiatives.
• Build and maintain relationships with internal and external stakeholders.

Skills

Excel

English proficiency

Attention to detail

Education

Bachelor’s degree in business administration, Logistics, Supply Chain Management, Finance, or related field

Tools

Magic/AXAPTA ERP

Microsoft Dynamics 365 CRM

MS Office

Job description

Service Operations Administrator

About us

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the Job

We are seeking a highly organized and proactive Service Operations Administrator to join our international Marine Service Support team.

As our new Service Operations Administrator, you will play a key role in supporting the daily operations of the service organization. Working closely with Service Engineers, suppliers, internal stakeholders, and customers, you will help ensure efficient planning, accurate administration, and high service quality.

Your primary responsibilities will include:

• Verifying, allocating, posting, and reconciling accounts within your area of responsibility.
• Maintaining accurate and well-structured financial and operational records.
• Approving working hours for Service Engineers and supporting related administrative processes.
• Providing administrative support to the Service team, including data management and documentation activities.
• Coordinating with suppliers and internal purchasing functions to ensure smooth operations and timely deliveries.
• Supporting material and capacity planning activities, including scheduling, monitoring, and follow-up.
• Monitoring job progress from conception to completion and helping ensure delivery precision.
• Proactively identifying issues and contributing to continuous improvement initiatives.
• Building and maintaining positive relationships with both internal and external stakeholders.

This role offers a broad range of responsibilities in a global and collaborative environment, where attention to detail, strong communication skills, and a proactive mindset are essential for success.

About You

You are a structured and detail-oriented professional who takes pride in delivering high-quality work with accuracy and consistency. You understand the importance of collaboration and enjoy building positive relationships across teams and functions. With a proactive mindset, you take ownership of your responsibilities and work effectively with both internal and external stakeholders.

As a person, you are conscientious, organized, proactive, and collaborative. You enjoy working as part of a team and are motivated by finding practical solutions and delivering excellent support to colleagues and customers alike.

Required Qualifications

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, Finance, or a related field.
• 2-5 years of experience in an administrative, logistics, supply chain, service operations, or similar environment.
• Strong proficiency in Microsoft Excel and the Microsoft Office suite.
• Strong administrative skills with a high level of accuracy and attention to detail.
• Professional proficiency in spoken and written English.

Preferred Qualifications

• Experience with ERP (Magic/Axapta) or CRM systems, such as Microsoft Dynamics 365, is considered an advantage.
• Experience in working with planning, coordination, purchasing support, or service operations is an advantage.
• Danish and/or Dutch language skills are considered a plus.

For more information, please contact

Talent Acquisition Partner, Divya Sharma [e-mail]

Manager Service Agreements, Global Field Service, Commissioning and Delivery Support [e-mail]

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this role, we are prioritizing candidates who are currently residing in or around Aalborg or Nijmegen.

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.

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