Service Engineer - agency worker

Huawei Technologies Denmark ApS; København; On-site; DKK 420,000 - 620,000; Full time

Benefits offered by this job

Motivational salary package

Lifetime learning environment

Access to a unified Knowledge Base

Business trips to customer site

Possible business trips to customer場所

Job summary

A leading global technology provider is seeking a Customer Service Engineer to offer technical support and solutions in renewable energy projects. The ideal candidate will have a strong background in electrical or sustainable energy engineering, with over three years of customer support experience. Proficient communication skills in English and Chinese are required, and knowledge of Danish is preferred. Join a dynamic team committed to advancing clean energy solutions and benefit from a motivational salary package.

Qualifications

• Advanced level English and Chinese; Danish is a plus.
• More than 3 years of customer support experience in solar or battery energy storage.
• Advanced English and Chinese; Danish a plus.
• EU driving license; strong cross-cultural communication.

Responsibilities

• Provide customer technical support and routine meetings.
• Ensure proper installation and stable system running of Huawei equipment.
• Collect and analyze customer service requirements.
• On-site support with customers and handle technical tickets.
• Collaborate with customers across cultures.

Skills

Customer support experience

Communication skills

Ability to work with diverse cultures

Interest in renewable energy

Education

Bachelor or master in Electrical/Sustainable energy/Electronic engineering

Job description

Apply for this job

Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.

We are looking for a motivated candidate to join us as a:

Customer Service Engineer

Location: Denmark Copenhagen and Finland Helsinki

Responsibilities

• Responsible for customer technical support, provide service solution to customer and have routine customer meeting
• Provide service-related training to customer and work on the commissioning of the inverter and BESS on site and ensure the Huawei equipment at customer site would be installed safely, reliably, and properly and system running stable.
• Collect and analysis customers’ service requirements, and proactively find service solution that can fulfill customers requirement.
• Onsite support with the customer
• Customer technical tickets handling

Requirements

• Education: Bachelor or master graduate in Electrical/Sustainable energy/Electronic engineering;
• Ability to cooperate and work with people from different cultures
• More than 3-years customer support experience in the solar or Battery energy storage system
• You need to spoke at advanced level English and Chinese, Danish is a plus.
• Very good customer communication skills
• Being interested / motivated to learn about renewable energy
• Power system or renewable energy industry related experience will be a plus
• Have EU drive license

We Offer

Motivational salary package

• Life time learning environment and tools
• Great amount of Huawei Product Documentation
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
• Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
• Opportunity to work abroad on business trips to customer site and offer onsite support

For more information visit http://www.huawei.com

Please send in your CV (English version preferred) to us before 29th Oct.

About Huawei Denmark

Huawei: Leading Global Provider of ICT Infrastructure and Smart Devices

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward.

Founded in 1987

Co-workers Globally About 197,000

Turnover Globally $136.23 billion