Customer Service Professional

Siemens AG; Ballerup; Hybrid; DKK 520,000 - 780,000; Full time

Benefits offered by this job

Health insurance

Stock program

Pension plan

Job summary

Siemens AG in Denmark seeks a Customer Service Professional for the Electrification & Automation unit based in Ballerup. You will advise customers, prepare technical and commercial proposals, and monitor scope, schedule, cost, and risk to deliver successful projects.

Responsibilities include coordinating service orders, managing NCRs and complaints, and maintaining project docs while driving improvements. English is required; Danish is a plus.

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent technical education.
• Minimum 3 years of experience in project coordination, technical sales support, or field service operations.
• Strong stakeholder management and customer communication skills.

Responsibilities

• Manage and execute service offers, quotations, and orders for MV and LV systems.
• Plan and coordinate service orders and small service projects with customers, engineering, suppliers, and field resources.
• Ensure compliance with contractual obligations, Siemens processes, and quality and EHS standards.
• Manage non-conformities and customer complaints with timely corrective actions and stakeholder coordination.
• Maintain project documentation, service reports, and status updates; support continuous improvement and knowledge sharing.

Skills

Stakeholder management

Project coordination

Customer communication

English fluency

Cross-functional teamwork

Education

Bachelor’s degree in Electrical Engineering or equivalent

Job description

Are you ready to shape your own journey, while creating environments that care? Then this might be the job for you!

To strengthen and support our ongoing growth, Siemens Smart Infrastructure is looking for a Customer Service Professional for the Electrification & Automation business unit with base in Siemens A/S office in Ballerup. We are looking for a dedicated colleague to be part of our competent team with a unique placement in the organization providing advisement for our customer base. You can expect work involving customers from power utilities, offshore wind- and data centers in Denmark. If you are passionate about creating the best customer experiences, then please read on!

The Role

In this role you will use your knowledge and professional competencies to understand customer requirements and prepare technical and commercial proposals. You will monitor project scope, schedule, resources, costs, and risks to ensure successful delivery to our customers.

More specifically you will:

• Manage and execute service offers, quotations, and orders for Medium Voltage (MV) and Low Voltage (LV) systems.
• Plan and coordinate service orders and small service projects involving customers, engineering teams, suppliers, subcontractors, and field service resources.
• Ensure compliance with contractual obligations, Siemens processes, quality standards, and EHS requirements.
• Manage non-conformities (NCRs) and customer complaints by driving timely corrective actions, coordinating relevant stakeholders, and ensuring effective resolution.
• Maintain project documentation, service reports, and status updates while supporting continuous improvement and knowledge sharing across the organization.
• Monitor project performance, forecasts, and profitability in collaboration with finance
• Identify opportunities for service growth, upgrades, modernization projects, and additional service offerings within the installed customer base.

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent technical education and relevant experience
• Minimum 3 years of experience in project coordination, technical sales support, or field service operations.
• Experience with Medium Voltage power distribution systems; knowledge of protection and automation systems is considered an advantage.
• Strong stakeholder management and customer communication skills.
• Ability to manage multiple activities and coordinate cross-functional teams.
• Proficient in English; Danish is an advantage but not a requirement.

We offer

Throughout your onboarding you will be given an introduction on how to use our systems, so you feel safe and ready to take on your exciting new tasks. You can lean on the support of the rest of the team, as we are helping each other out daily.

You will be part of an open and dynamic workplace where professional and personal development is high on the agenda. We offer you good career opportunities in an international work environment with exciting challenges as well as the opportunity for continuous competence development. Meet your future colleagues here.

We prioritize accountability for health and well-being of our employees and offer many employee benefits such as training facilities, company clubs and a stock program. In addition, we have favorable pension conditions with health insurance for you and your family. We work with work-life balance to create mutual and flexible working conditions, where you can also work from home a few days a week.

What else do I need to know?

Siemens Electrification & Automation Unit offers a complete portfolio in electrification and automation, strong presence in relevant geographies and vertical markets, serves its customers with products, systems and services to enable and drive transformation of electrical networks through digitalization, innovation and disruption. With an increasingly digitalized ecosystem, we help customers thrive and communities progress while contributing toward protecting the planet. Together we create environments that care.

If you have any question or need further information about the position, please contact Service Operations Manager Melis Coskuner at [e-mail].