Senior Service Engineer

GSFleet; Esbjerg Kommune; On-site; DKK 600,000 - 800,000; Full time

Job summary

GSFleet is seeking an experienced Service Engineer to join our team in Esbjerg, Denmark. This expert-level role focuses on expert technical support and customer service for internal and external stakeholders, and on validating new product releases to ensure readiness for customers.

You will work with FrontOffice, BackOffice and cross-functional teams, learning our customers and processes, handling tickets, configuring and shipping units, and contributing to documentation and knowledge sharing.

Qualifications

• Experience in IT service/support or systems engineering.
• Fluent in Danish and English in work.
• Strong troubleshooting of complex systems and integrations.
• Experience writing technical documentation or training materials.

Responsibilities

• Handle escalated technical cases and perform root-cause analysis.
• Test new releases and provide structured feedback to product and development teams.
• Prepare FrontOffice teams for new products and features.
• Create and improve documentation, troubleshooting guides, training, and onboarding materials.
• Spot recurring issues and drive improvements to products, processes, and customer experience.

Skills

Troubleshooting complex systems

Integrations

Documentation writing

Communication

Education

Suitable education

Job description

GSFleet offers fleet management and tracking software and services. The company delivers solutions with a high degree of automation and integration options. The products simplify everyday life for fleet owners and drivers of cars and machinery in the Nordic and European markets.

The company's Headquarter is in Sandefjord Norway. GSFleet's other offices are in Oslo, Gothenburg, Esbjerg, Vantaa and Tampere. We also have a presence in Germany, Hungary and the Baltics.

About the Role

We are looking for an experienced Service Engineer to join our team in Esbjerg, Denmarkand take a key role in providing expert-level technical support and customer service internally and externally.

This is an expert-level position for someone who enjoys solving challenging technical problems, working directly with customers, and sharing knowledge with others. You will also play an important role in validating new product releases and ensuring that our support and customer-facing teams are well prepared for new technologies and features. You'll report to the Head of Customer Success and work closely with Sales, Product and Development.

What You'll Do

You will begin to learn our customers, software and work processes by working in our FrontOffice. You will handle phone calls, tickets and configure and ship units to our customers. This work is vital to learn first before you can step into BackOffice responsibilities.

As Service Engineer, you will

• Handle escalated technical cases, find root causes, and act as a trusted advisor to customers and FrontOffice
• Test new releases as a system expert and give structured feedback to product and development teams
• Prepare FrontOffice teams for new products and features
• Create and improve documentation, troubleshooting guides, training, and onboarding materials
• Spot recurring issues and drive improvements to products, processes, and customer experience

What You Bring

• Suitable education
• Several years in IT-Service, IT-Support, Systems, or Solutions Engineer role (or similar)
• Fast learning curve to begin to use several software fast
• Strong skills in troubleshooting complex systems and integrations
• Experience writing technical documentation or training materials
• The ability to explain technical topics clearly to any audience
• A proactive, independent approach and the confidence to challenge how things are done
• Fluent Danish and English in work – reading & speaking & writing

Good to Know

We hope you like cars, because our work is all about vehicles and their travels. If you love solving hard problems and sharing what you know, we'd like to hear from you.