Senior Service Designer, Data Platforms (Hybrid)

the LEGO Group; København; Hybrid; Confidential; Full time

Benefits offered by this job

Family Care Leave

Insurance for life & disability

Wellbeing resources

Colleague Discount

Bonus

Job summary

The LEGO Group is seeking a Senior Service Designer - Data Platforms to craft user-centred experiences across data tools and services. You will influence product shaping, sit within Digital Platforms and Infrastructure, and apply service design to Data Office initiatives.

You’ll build journeys and blueprints to support product planning, guide PMs toward user-centred development, and contribute to the Data Office’s strategy with cross-functional collaboration.

Qualifications

• Experience delivering service blueprints and journey maps informing product decisions.
• Conducted user and stakeholder research and synthesized insights.
• Built stakeholder and ecosystem maps for product planning.
• Owned end-to-end design from scoping to delivery.
• Facilitated workshops to align teams on decisions.

Responsibilities

• Create user-centred journeys for data platforms across the organisation.
• Shape product portfolio decisions using service design methods, processes, and tools.
• Guide Product Managers to adopt user-centred approaches to product development.
• Develop stakeholder-aligned service blueprints for Data Office products.
• Help establish the value and impact of service design within the Data Office.

Skills

Stakeholder management

Journey mapping

User research

Workshop facilitation

End-to-end design

Tools

Service blueprints

Job description

The LEGO Group is seeking a Senior Service Designer - Data Platforms to craft user-centred experiences across data tools and services. You will influence product shaping, sit within Digital Platforms and Infrastructure, and apply service design to Data Office initiatives.

You’ll build journeys and blueprints to support product planning, guide PMs toward user-centred development, and contribute to the Data Office’s strategy with cross-functional collaboration.