Senior Nordic Customer Insight Analyst (2-Year)

Nordea Group; København; Hybrid; DKK 550,000 - 900,000; Full time

Job summary

Nordea Group in Copenhagen seeks a Senior Customer Insight Analyst to strengthen the Nordic Customer Insights team. You will work with large survey datasets, design studies, and develop reproducible workflows across the Nordic markets.

The role focuses on automation, AI-enhanced analysis, and clear communication of insights to business partners, with opportunities to influence decision making across Denmark, Sweden, Norway, Finland.

Qualifications

• Experience with quantitative research methods and survey data.
• Ability to design and analyse large surveys and KPI tracking.
• Experience applying AI responsibly in analysis and reporting.
• Strong communication of insights to diverse audiences.
• Cross-functional collaboration across Nordic markets.

Responsibilities

• Plan, design, execute and report quantitative research projects.
• Develop reproducible analytical workflows for recurring surveys.
• Advance automation and AI-assisted analysis and reporting.
• Transform insights into clear recommendations for stakeholders.
• Collaborate with Nordic teams to align on methods and outputs.

Skills

Quantitative research

Stakeholder communication

Analytical mindset

AI in analytics

Tools

Qualtrics

R

Dashboards

Job description

Nordea Group in Copenhagen seeks a Senior Customer Insight Analyst to strengthen the Nordic Customer Insights team. You will work with large survey datasets, design studies, and develop reproducible workflows across the Nordic markets.

The role focuses on automation, AI-enhanced analysis, and clear communication of insights to business partners, with opportunities to influence decision making across Denmark, Sweden, Norway, Finland.