Customer Insight Analyst

Nordea Group; København; Hybrid; DKK 550,000 - 900,000; Full time

Job summary

Nordea Group in Copenhagen seeks a Senior Customer Insight Analyst to strengthen the Nordic Customer Insights team. You will work with large survey datasets, design studies, and develop reproducible workflows across the Nordic markets.

The role focuses on automation, AI-enhanced analysis, and clear communication of insights to business partners, with opportunities to influence decision making across Denmark, Sweden, Norway, Finland.

Qualifications

• Experience with quantitative research methods and survey data.
• Ability to design and analyse large surveys and KPI tracking.
• Experience applying AI responsibly in analysis and reporting.
• Strong communication of insights to diverse audiences.
• Cross-functional collaboration across Nordic markets.

Responsibilities

• Plan, design, execute and report quantitative research projects.
• Develop reproducible analytical workflows for recurring surveys.
• Advance automation and AI-assisted analysis and reporting.
• Transform insights into clear recommendations for stakeholders.
• Collaborate with Nordic teams to align on methods and outputs.

Skills

Quantitative research

Stakeholder communication

Analytical mindset

AI in analytics

Tools

Qualtrics

R

Dashboards

Job description

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From insights to action – we are looking for a Senior Customer Insight Analysts with to join our Nordic Customer Insights team in Nordea .

Do you enjoy working with large survey data sets and improving how insights are produced through reproducible workflows, automation, survey tools, dashboards and responsible use of AI? We are looking for a Senior Customer Insight Analyst to strengthen our recurring and ad-hoc customer insight work across the Nordic markets.

We are looking for a temporary Senior Customer Insight Analyst for 2 years with a good possibility of it turning into a permanent position.

About our team

Welcome to Customer Insights in Nordea’s Group Brand, Communication and Marketing (GBCM) organization. We are a Nordic team working across all four countries to keep the customer voice at the core of business decision-making. We deliver customer insights based on qualitative and quantitative research , survey methods , recurring studies, dashboards and business collaboration. The team is also responsible for delivering overall key performance indicators of customer satisfaction (Customer Experience Survey) and brand perception (Brand Tracker).

What you’ll be doing:

Plan, desig n, e xecute and report quantitative research projects .

Apply and further develop survey methodology, including sampling, weighting, segmentation, KPI tracking and, where relevant, driver or impact analysis.

Develop and improve reproducible analytical workflows for recurring surveys, including data cleaning, quality checks, weighting, reporting outputs and documentation.

Improve methods, data outputs, processes and automation opportunities, including responsible use of AI for analysis, reporting, quality assurance and knowledge sharing

You’ll join a team driven by curiosity and exploration, with team members from a broad range of academic backgrounds. All of us have a keen interest in learning new methods , using new technology and building upon each other’s areas of specialization .

Nordic scope and access to strategically important data.

Opportunity to shape automation, AI and modern research workflows.

A specialist environment with room to develop methods and capabilities.

The position can be based in Oslo, Stockholm, Helsinki or Copenhagen . Fluency in a Nordic language is highly preferable , since our surveys are conducted in local languages , in addition to strong English skills as this is Nordea’s working language and the role is based in a Nordic team.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us

To succeed in this role, we believe that you:

Have a technical and numerical mindset with strong attention to detail, while keeping focus on the overall goals

Are curious, efficient minded and constantly look for ways to improve methods, processes and deliveries

Are interested in using AI responsibly to improve insight work, analysis, reporting and communication

Enjoy both independent work as well as being part of a high performing and collaborative Nordic team.

Your experience and background:

Proven experience with quantitative research methods, including conducting and analysing surveys

Experience with Qualtrics, survey programming, integrations, automated reporting, dashboards or recurring survey production workflows.

Knowledge of statistical methods for survey data, including sampling, weighting, segmentation, significance testing, driver analysis or working with large-scale recurring survey data.

Experience with R or another statistical programming language is a strong advantage, especially for survey data processing, automation, quality assurance or reporting.

Hands-on experience with AI tools, automation, AI-supported analysis or content analysis of open comments, including theme development, tagging, validation or trend reporting.

Experience with stakeholder dialogue, business problem framing and translating insights into clear recommendations

Strong ability to communicate findings clearly to different audiences

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

For candidates in Sweden: For union information, please contact [e-mail] or [e-mail].

Department: Communication / PR / Marketing