Senior Manager, Mission-Critical Services

Systematic; Denmark; On-site; DKK 1,100,000 - 1,600,000; Full time

Benefits offered by this job

Employees Club

Massages by physiotherapist

In-house hairdresser

Sports clubs

Game tables

Padel court

Canteen with healthy dishes

ARoS +1 access

Shopping discounts

Job summary

Systematic Aarhus is seeking a Senior Manager, Services to own day-to-day running and the commercial performance of the service contracts behind our mission-critical NSI software for major infrastructure customers. You will be the trusted point of contact, keeping operations stable around the clock while leading a skilled team and growing the service business.

Based in Aarhus, you will work with energy and utilities customers, shaping the service catalogue, defining budgets, and driving SLA

Qualifications

• Experience delivering or supporting software solutions and services, ideally in a customer-facing operations or hosting setup.
• Experience managing large, complex customer relationships and contracts
• People management experience is preferred
• A relevant bachelor’s or master’s degree in engineering or business administration
• Fluent English, spoken and written

Responsibilities

• Build close, trusted relationships with large customers through regular status and steering meetings
• Drive SLA and incident follow-up in close cooperation with our internal operations team
• Lead and develop a team of technical specialists
• Shape and grow the NSI service business together with sales, product management and product development
• Own P&L for individual service contracts, including budgets and forecasts

Skills

Customer relationships

People management

English fluency

Education

Bachelor's/Master's degree

Job description

Systematic Aarhus is seeking a Senior Manager, Services to own day-to-day running and the commercial performance of the service contracts behind our mission-critical NSI software for major infrastructure customers. You will be the trusted point of contact, keeping operations stable around the clock while leading a skilled team and growing the service business.

Based in Aarhus, you will work with energy and utilities customers, shaping the service catalogue, defining budgets, and driving SLA