Senior Sales Supporter, Arla Foods Ingredients - Aarhus

Arla Group; Viby; On-site; DKK 480,000 - 640,000; Full time

Job summary

Arla Foods Ingredients (AFI), part of the Arla Foods Group, is seeking a Senior Sales Supporter to join a global sales organisation serving early life and specialised nutrition customers.

You will work closely with account managers and a broad stakeholder network, handling CRM/ERP activities, customer data, and forecasting while driving process improvements and knowledge sharing across the organisation.

Qualifications

• Three+ years in sales support, customer service or commercial administration.
• Experience with CRM and ERP platforms across international teams.
• Strong analytical and organizational skills, ability to manage multiple tasks.

Responsibilities

• Support account teams with customer-related activities, proactively adding value.
• Handle customer requests for documentation, samples, stock levels, orders and product information.
• Support CRM activities, including opportunities, quotations, contracts, customer contacts and samples.
• Create and maintain customer master data; assist with account setup processes.
• Manage customer complaints in collaboration with Quality and Regulatory teams.
• Support forecasting and act as a key user for IBP and CRM.
• Prepare invoices, sales reports and customer-related analyses coordinating with stakeholders.

Skills

Sales support

CRM systems

ERP systems

Analytical skills

Tools

CRM software

ERP software

Job description

Would you like to play a key role in supporting a global sales organisation working with ingredients for early life and specialised nutrition customers around the world?

You will become part of Arla Foods Ingredients (AFI), an independent company within the Arla Foods Group and a global leader in natural whey ingredients. Our ingredients are used across categories including infant nutrition, medical nutrition, sports nutrition, bakery, beverages and dairy.

“You will join our Specialised Nutrition business and become a key member of a highly engaged commercial team consisting of account managers, sales development managers, nutrition scientists and support functions. As Senior Sales Supporter, you will be an essential contributor to the daily execution of our sales activities while helping drive best practices, process improvements and knowledge sharing across the organisation,” says Morten Boesen, Head of Global Sales, Specialised Nutrition.

How you will make an impact

As Senior Sales Supporter, you will play a central role in ensuring the smooth execution of our commercial activities and supporting the continued growth of our global customer portfolio. You will work closely with Account Managers, Sales Development Managers and a broad network of stakeholders across the organisation.

Your key responsibilities will be to

• Support account teams with customer-related activities, proactively identifying where your support can add value
• Handle customer requests relating to documentation, samples, stock levels, order deviations and product information
• Support CRM activities, including opportunities, quotations, contracts, customer contacts, and sample management
• Create and maintain customer master data and support account setup processes
• Manage customer complaints in close cooperation with Quality and Regulatory colleagues
• Support forecasting activities and act as a key user of business systems such as IBP and CRM

In addition, you will prepare invoices, sales reports and customer-related analyses, while coordinating with internal stakeholders.

What will make you successful

You have several years of experience in sales support, customer service, commercial administration or a similar role, combined with experience of working across different business systems, preferably including CRM and ERP platforms. You bring strong analytical and organisational skills and can manage a broad range of tasks without compromising quality or accuracy.

You are service-minded, highly organised and comfortable working in an international matrix organisation with many stakeholders. You enjoy creating structure, solving problems and enabling others to succeed. Your collaborative approach allows you to build productive relationships across functions and cultures, while your clear communication style enables you to guide and support colleagues with confidence. Fluency in written and spoken English is essential.

What do we offer?

This is a unique opportunity to join a global market leader within specialised nutrition and become part of a collaborative and ambitious commercial organisation. You will gain broad exposure to international customers and cross-functional stakeholders while developing your business understanding and professional capabilities.

Would you like to join us?

If you would like to become part of Arla Foods Ingredients and help support a growing international business, seize this exciting opportunity. We will conduct interviews continuously.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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