Global Sales Support Specialist

Arla Foods; Aarhus; On-site; DKK 420,000 - 640,000; Full time

Job summary

Arla Foods Ingredients (AFI) is seeking a Senior Sales Supporter to join its specialised nutrition commercial team. You will work across account managers and sales development managers to support customer activities, handle documentation, and manage data and forecasts in CRM/ERP systems.

The role emphasizes analytical, organisational skills and fluency in English in an international matrix organisation, with daily collaboration across functions and a focus on delivering accurate customer

Qualifications

• Several years of experience in sales support, customer service, commercial administration or a similar role.
• Experience across CRM and ERP platforms.
• Fluency in written and spoken English.
• Strong analytical and organisational skills.

Responsibilities

• Support account teams with customer-related activities, proactively identifying where your support can add value.
• Handle customer requests relating to documentation, samples, stock levels, order deviations and product information.
• Support CRM activities, including opportunities, quotations, contracts, customer contacts, and sample management.
• Create and maintain customer master data and support account setup processes.
• Manage customer complaints in close cooperation with Quality and Regulatory colleagues.
• Support forecasting activities and act as a key user of business systems such as IBP and CRM.
• Prepare invoices, sales reports and customer-related analyses, while coordinating with internal stakeholders.

Job description

Arla Foods Ingredients (AFI) is seeking a Senior Sales Supporter to join its specialised nutrition commercial team. You will work across account managers and sales development managers to support customer activities, handle documentation, and manage data and forecasts in CRM/ERP systems.

The role emphasizes analytical, organisational skills and fluency in English in an international matrix organisation, with daily collaboration across functions and a focus on delivering accurate customer