Senior Global Process Owner, Customer Engagement

LEO Pharma; København; On-site; DKK 950,000 - 1,250,000; Full time

Job summary

LEO Pharma is recruiting a Senior Global Business Process Owner to shape customer engagement across markets from its Copenhagen-area hub. You will define process design, governance, and adoption, connecting commercial needs with IT delivery while driving global standards for scalable engagement.

You will lead cross-functional workshops, translate requirements for external partners, and own the improvement pipeline with measurable adoption metrics.

Qualifications

• Extensive experience in business process design and optimisation within pharma or life sciences commercial operations.
• Experience with CRM platforms such as Veeva CRM or Salesforce Life Sciences Cloud.
• Proven ability to apply Lean, value stream mapping, Gemba, or similar improvement methods.
• Experience translating business needs into requirements, acceptance criteria, and delivery input for IT or external partners.
• Solid facilitation experience in global, multi-market, and cross-functional environments.
• Strong communication and presentation skills – able to articulate process rationale and build confidence with senior stakeholders.

Responsibilities

• Design scalable customer engagement processes across global and local markets.
• Facilitate cross-functional workshops and align with senior stakeholders.
• Translate business needs into process flows, user stories, requirements, and acceptance criteria with Global IT and partners.
• Make design decisions within your portfolio and escalate when needed.
• Set global standards and enable train-the-trainer models for adoption.
• Own and prioritise the improvement pipeline with benefits and adoption metrics.

Skills

Business process ownership

Global cross-market facilitation

Facilitation

Communication skills

Change management

Education

Bachelor's degree in life sciences

Tools

Veeva CRM

Salesforce Life Sciences Cloud

Lean / value stream mapping

Gemba

Roadmapping

Job description

LEO Pharma is recruiting a Senior Global Business Process Owner to shape customer engagement across markets from its Copenhagen-area hub. You will define process design, governance, and adoption, connecting commercial needs with IT delivery while driving global standards for scalable engagement.

You will lead cross-functional workshops, translate requirements for external partners, and own the improvement pipeline with measurable adoption metrics.