Global Customer Engagement Process Leader

Leo Pharma GmbH; Denmark; Remote; DKK 900,000 - 1,300,000; Full time

Job summary

LEO Pharma in Ballerup, Denmark seeks a Senior Global Business Process Owner to define how customer engagement works across global and local markets. You translate business needs into process design, governance, and adoption, collaborating with global IT and external partners to create scalable, value-added solutions.

You will design and govern scalable processes, facilitate cross-functional workshops, and drive alignment among Commercial Excellence, Medical Affairs, Digital Engagement, and

Qualifications

• Extensive experience in business process design and optimisation within pharma or life sciences commercial operations.
• Experience with CRM platforms such as Veeva CRM, Salesforce Life Sciences Cloud, or equivalent.
• Proven ability to apply Lean, value stream mapping, Gemba, or similar improvement methods.
• Experience translating business needs into requirements, acceptance criteria, and delivery input for IT or external partners.
• Solid facilitation experience in global, multi-market, and cross-functional environments.
• Strong communication and presentation skills – able to articulate process rationale and build confidence with senior stakeholders.
• Experience with CRM transformations, Agile delivery, business case development, pharma compliance processes, data governance, change management, or train-the-trainer models will be an advantage.

Responsibilities

• Designing and governing scalable customer engagement processes across global and local markets.
• Facilitating cross-functional workshops and driving alignment across Business Units, Commercial Excellence, Medical Affairs, Digital Engagement, and regional teams.
• Translating business needs into process flows, user stories, requirements, and acceptance criteria with Global IT and external partners.
• Making process design decisions within your portfolio – proceeding when alignment is reached, escalating when it’s not.
• Setting global standards, enabling train-the-trainer models, and ensuring platforms and processes are adopted successfully.
• Owning and prioritising the improvement pipeline, including business cases, benefits, adoption metrics, and continuous optimisation.

Skills

Business process design

Facilitation

Lean methodology

Change management

Train-the-trainer

Global cross-market collaboration

Communication & presentation

Tools

Veeva CRM

Salesforce Life Sciences Cloud

Job description

LEO Pharma in Ballerup, Denmark seeks a Senior Global Business Process Owner to define how customer engagement works across global and local markets. You translate business needs into process design, governance, and adoption, collaborating with global IT and external partners to create scalable, value-added solutions.

You will design and govern scalable processes, facilitate cross-functional workshops, and drive alignment among Commercial Excellence, Medical Affairs, Digital Engagement, and