Global Customer Engagement Process Leader

LEO PHARMA A/S; Ballerup; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

LEO Pharma A/S in Denmark is seeking a Senior Global Business Process Owner to drive customer engagement processes during a global platform transformation. This temporary role reports to senior stakeholders and offers executive-level visibility across markets.

You will partner with Global IT and external partners, design scalable processes, and ensure adoption and value realization across multiple markets and functions.

Qualifications

• Extensive experience in business process design and optimisation within pharma or life sciences commercial operations.
• Experience with CRM platforms such as Veeva CRM, Salesforce Life Sciences Cloud, or equivalent.
• Proven ability to apply Lean, value stream mapping, Gemba, or similar improvement methods.
• Experience translating business needs into requirements, acceptance criteria, and delivery input for IT or external partners.
• Solid facilitation experience in global, multi-market, and cross-functional environments.
• Strong communication and presentation skills – able to articulate process rationale and build confidence with senior stakeholders.

Responsibilities

• Design scalable customer engagement processes across global and local markets.
• Facilitate cross-functional workshops and align across Business Units, Commercial Excellence, Medical Affairs, Digital Engagement, and regional teams.
• Translate business needs into process flows, user stories, requirements, and acceptance criteria with Global IT and external partners.
• Make process design decisions within your portfolio – proceed when aligned, escalate when not.
• Drive continuous improvement using Lean, value stream mapping, or similar methodologies.
• Set global standards, enable train-the-trainer models, and ensure adoption of platforms and processes.

Skills

Business process design

CRM platforms

Lean methodology

Value stream mapping

Gemba

Cross-functional facilitation

Communication skills

Tools

Veeva CRM

Salesforce Life Sciences Cloud

Job description

LEO Pharma A/S in Denmark is seeking a Senior Global Business Process Owner to drive customer engagement processes during a global platform transformation. This temporary role reports to senior stakeholders and offers executive-level visibility across markets.

You will partner with Global IT and external partners, design scalable processes, and ensure adoption and value realization across multiple markets and functions.