Global Customer Engagement Process Lead

LEO PHARMA A/S; Ballerup; On-site; DKK 900,000 - 1,100,000; Full time

Job summary

LEO Pharma A/S, based in Denmark, seeks a Senior Global Business Process Owner to define how customer engagement works across the global organization. You will translate commercial needs into process design, requirements, governance, and adoption, working with Global IT and external partners to deliver scalable solutions.

In this role, you will design and govern processes across markets, facilitate workshops, and drive alignment with senior stakeholders.

Qualifications

• Extensive experience in business process design and optimisation within pharma or life sciences commercial operations.
• Experience with CRM platforms such as Veeva CRM, Salesforce Life Sciences Cloud, or equivalent.
• Proven ability to apply Lean, value stream mapping, Gemba, or similar improvement methods.
• Experience translating business needs into requirements, acceptance criteria, and delivery input for IT or external partners.
• Solid facilitation experience in global, multi-market, and cross-functional environments.
• Strong communication and presentation skills – able to articulate process rationale and build confidence with senior stakeholders.

Responsibilities

• Designing and governing scalable customer engagement processes across global and local markets.
• Facilitating cross-functional workshops and driving alignment across Business Units, Commercial Excellence, Medical Affairs, Digital Engagement, and regional teams.
• Translating business needs into process flows, user stories, requirements, and acceptance criteria with Global IT and external partners.
• Making process design decisions within your portfolio – proceeding when alignment is reached, escalating when it’s not.
• Setting global standards, enabling train-the-trainer models, and ensuring platforms and processes are adopted successfully.
• Owning and prioritising the improvement pipeline, including business cases, benefits, adoption metrics, and continuous optimisation.

Skills

Business process ownership

CRM platforms

Lean / value stream mapping

Requirements translation

Facilitation

Stakeholder management

Tools

Veeva CRM

Salesforce Life Sciences Cloud

Job description

LEO Pharma A/S, based in Denmark, seeks a Senior Global Business Process Owner to define how customer engagement works across the global organization. You will translate commercial needs into process design, requirements, governance, and adoption, working with Global IT and external partners to deliver scalable solutions.

In this role, you will design and govern processes across markets, facilitate workshops, and drive alignment with senior stakeholders.