Senior AI Service Designer: Shape Future-Ready Workflows

Novo Nordisk; Ballerup Kommune; On-site; DKK 651,000 - 957,000; Full time

Job summary

Novo Nordisk is seeking a Sr AI Process Designer in Rapid Enablement to reimagine how work is done with AI across the business. You will join cross-functional engagements to move opportunities from initial requests to evidence-based decisions, defining future-state services where AI and people collaborate.

You will design, prototype, and test concepts with real users, facilitate workshops with senior stakeholders, and translate research into actionable opportunities that accelerate value

Qualifications

• You have a bachelor’s or master’s degree in service design, interaction design, human-computer interaction or a related field.
• 4+ years applying service design and human-centred design to complex services or business processes.
• Strong facilitation experience with online and in-person workshops and co-design sessions.
• Turn research into design opportunities and prototype concepts iteratively.
• Excellent visual and verbal communication to explain complex processes.
• Pragmatic mindset balancing user experience and constraints.
• Strong planning and project management to own large deliverables.
• Collaborate with business experts, engineers and AI specialists.

Responsibilities

• Plan and facilitate workshops and co-design sessions with stakeholders to surface pain points and risky assumptions.
• Identify where AI, automation or human judgement can improve a workflow and design future-state services.
• Work with team members to make hypotheses concrete through journey maps and prototypes.
• Test concepts with users and stakeholders; iterate based on evidence to decide direction.
• Capture rationale and evidence so a receiving team can continue the work.

Skills

Bachelor/Master degree in service or H

4+ years service design experience

Facilitation experience

Translate research into opportunities

Excellent communication

Pragmatic mindset

Planning & project management

Collaborates with specialists

Education

Bachelor’s or Master’s degree in service design, interaction design, HCI or related field

Job description

Novo Nordisk is seeking a Sr AI Process Designer in Rapid Enablement to reimagine how work is done with AI across the business. You will join cross-functional engagements to move opportunities from initial requests to evidence-based decisions, defining future-state services where AI and people collaborate.

You will design, prototype, and test concepts with real users, facilitate workshops with senior stakeholders, and translate research into actionable opportunities that accelerate value