Sales Advisor lululemon (Seasonal Support)

Arion Retail Group; København; On-site; DKK 290,000 - 379,000; Full time

Job summary

Arion Retail Group is seeking an English-speaking Client Advisor (Educator) to join the lululemon Store in Copenhagen. The role focuses on delivering world-class guest service and product education.

The position is ideally full-time, covering the first half of November through December, with flexible hours to accommodate the retail calendar. Fluency in English is essential; Danish and other languages are valued to connect with diverse guests.

Qualifications

• Experience in customer service within retail preferred.
• Fluent in English; Danish is a plus.
• Ability to advise on products and educate guests.

Responsibilities

• Assist guests to provide a great shopping experience.
• Educate customers on product benefits and features.
• Process transactions accurately and efficiently.
• Restock floor and maintain luxury store standards.
• Collaborate with team to ensure smooth operations.

Skills

Customer service

Retail experience

English speaking

Guest experience

Tools

POS systems

Job description

Arion Retail Group is a leader in international retail, developing a large portfolio of international, iconic brands across 14 European countries from their headquarters in Amsterdam.

We are committed in introducing and expanding a carefully selected range of premium brands across Europe, focusing on offering products and experiences that support each customer's individual journey and lifestyle.

With subsidiaries across the EMEA region, Arion Retail Group is a holding owned by Irani Corp, an exclusive representative of world leading fashion brands over more than four decades, through a variety of marketing channels: wholesale, multi-brand stores, mono brand flagship stores and e-commerce.

Irani Corp distributes over 100 leading international high-end fashion brands, with whom they have built long term, strategic partnerships, with a world class infrastructure that allows for each brand to receive the highest level of service.

About The Role

We are looking for English-speaking Client Advisors (Educator), ideally with a prior experience in Retail to join our lululemon Store in Copenhagen.

The role is ideally full time, from the first half of November until end of December.

Lululemon is a Canadian innovative performance apparel brand for yoga, running, training and other athletic pursuits.

Setting the bar in technical fabrics and functional design, lululemon creates transformational products and experiences that support people in moving, growing, connecting, and being well.

Through their innovative product, emphasis on stores, commitment to people, and the incredible connections we make in every community we're in.

The Educator role is at the core of success of what we do.

Educators are experts in creating world-class customer service, - guest experience - in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

RESPONSIBILITIES

Our guests at heart:

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values that you embody

• Creating & supporting a inclusive environment that values/celebrates differences
• Behaving in an honest, fair, and ethical manner
• Enjoying working and connecting with, understanding, and helping guests
• Accepts responsibility/accountability for actions; is dependable
• You are aware on how your words or actions may be perceived by or affect others
• You thrive working in a team and are enthusiastic about one’s own work; you looks for ways to make work fun and engaging

Others

This role requires the flexibility corresponding to any business operating in a retail & commercial environment, with regards to working hours, schedules and availability, in respect with local labour law or collective agreements.

A valid work permit for Poland is required to consider your application.

Fluent English and/ or Danish ,Chinese or Mandarin is highly valued. Any other languages will be highly valued.