Resources Manager

GUT Copenhagen; København; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

GUT Copenhagen in Copenhagen seeks a Resource Management & Traffic Coordinator to align staffing with project needs and maintain on‑time delivery across accounts and departments. You will partner with Account Management, Creative, Strategy, and Project Management to balance workloads and protect deadlines.

You’ll build schedules, manage capacity, and own the traffic workflow tools, proactively addressing bottlenecks and sharing capacity reports with leadership.

Qualifications

• 3+ years in resource management, traffic, or project coordination within an advertising, marketing, or creative agency.
• Solid understanding of creative and production workflows (design, copy, video, digital, social).
• Experience with resource/traffic management or project management software.
• Excellent organizational skills with the ability to manage multiple concurrent projects and shifting priorities.
• Strong communication and negotiation skills; comfortable pushing back on timelines.

Responsibilities

• Manage end-to-end traffic and resourcing across active accounts and projects.
• Build and update client-specific team overviews across departments and staff accordingly.
• Create and maintain resource schedules based on capacity, skillset, and priority.
• Own the agency's traffic system/workflow tool and keep timelines up to date.
• Identify conflicts or bottlenecks early and propose solutions.
• Lead daily/weekly status meetings with cross-functional teams and track timelines.

Skills

Resource management

Traffic management

Project coordination

Strong communication

Negotiation

Organizational skills

Tools

Workbook

COR

Job description

GUT is an award-winning global creative network powered by Globant. We bring together creativity, technology, and AI to shape the future of marketing, partnering with leading global brands to create ideas that move people and drive business growth. With a diverse and passionate team across multiple countries, we’re redefining how creativity and innovation work together to transform the industry, one brave idea at a time. GUT Copenhagen is focused on mainly Pharma and Healthtech.

About the Role:

This role is the backbone of our operations, ensuring the right people are working on the right projects at the right time. You will partner closely with Account Management, Creative, Strategy, and Project Management teams to balance workloads, protect deadlines, and keep projects moving efficiently from brief to delivery.

Key Responsibilities:

• Manage the end-to-end traffic and resourcing process across all active accounts and projects
• Based on brief from Head of Departments, build and update overview of client-specific teams within each department and make project staffing decisions based on that in coordination with Project Managers.
• Build and maintain resource schedules, allocating creative, strategy, and production staff based on skillset, capacity, and project priority
• Own the agency's traffic system/workflow tool (e.g., Workbook / COR), keeping timelines and statuses up to date
• Identify resourcing conflicts, capacity gaps, or bottlenecks early and proactively propose solutions
• Facilitate daily/weekly status meetings (stand-ups, traffic meetings) with Creative, Strategy, and Account teams
• Track project timelines against deadlines and flag risks to Account/Project Management
• Partner with Finance/Project Management on freelancer and overtime forecasting when internal capacity is constrained
• Maintain visibility into team utilization rates and provide regular capacity reports to leadership
• Support onboarding of new projects by translating briefs into actionable task assignments and timelines
• Continuously improve traffic processes, tools, and templates to increase efficiency
• Handle capacity and staffing tasks in internal systems.
• Own the freelancer search, onboarding processes & documentation, and overall communication.

Requirements & Qualifications:

• 3+ years of experience in a resource management, traffic, or project coordination role within an advertising, marketing, or creative agency
• Strong understanding of creative and production workflows (design, copy, video, digital, social)
• Experience with resource/traffic management or project management software
• Excellent organizational skills with the ability to manage multiple concurrent projects and shifting priorities
• Strong communication and negotiation skills; comfortable pushing back on unrealistic timelines
• Detail-oriented with a proactive, problem-solving mindset
• Ability to stay calm under pressure in a fast-paced, deadline-driven environment.

Nice to Have:

• Familiarity with agency financial/billing processes (job costing, budgets, freelancer POs)
• Experience supporting integrated marketing campaigns (digital, social, video, print)
• Background in Agency Operations or Project Management.

This job can be filled in Copenhagan#LI-Hybrid.

*GUT is a business unit within Globant, operating as its creative and marketing division. All services are provided within the framework of Globant’s corporate governance, policies, and legal entities, as applicable in each jurisdiction.

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.