Renewals Representative, Account Based

Autodesk; Denmark; On-site; DKK 388,059 - 582,089; Full time

Job summary

Autodesk is seeking a Renewal Representative, Regional Accounts to manage high-volume subscription renewals across Nordic regional customers. You will operate with independence to protect and expand recurring revenue, ensuring accurate renewal execution, and addressing customer needs with strong commercial judgment.

You will defend the existing customer base, identify renewal blockers, and collaborate with Account Executives and Customer Success Managers to optimize adoption and retention.

Qualifications

• Experience managing customer renewals in a B2B environment.
• Ability to independently handle high volumes of renewal transactions.
• Strong communication with procurement and commercial stakeholders.
• Experience negotiating renewal terms and addressing objections.
• Ability to identify churn risks, expansion signals, and renewal blockers.
• Experience using CRM systems to manage pipelines and forecasts.

Responsibilities

• Own and execute full renewal workflows across regional customer accounts.
• Drive timely renewal completion with accuracy in contracts and pricing.
• Defend the customer base by identifying churn risk and renewal blockers.
• Identify seat-based expansion opportunities at renewal and close them.
• Collaborate with procurement and commercial teams on renewal execution.
• Communicate clearly to influence renewal outcomes and maintain relationships.
• Maintain renewal pipeline management, forecasting, and CRM reporting.
• Monitor auto-renewals and intervene to prevent churn.

Skills

Renewals management

CRM proficiency

Customer communication

Negotiation

Prioritization & organization

Nordics market knowledge

Education

Degree-level education or equivalent

Tools

CRM systems

Job description

Position Overview

The Renewal Representative, Regional Accounts is a customer‑facing role responsible for managing and executing high‑volume subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs. The role requires strong commercial judgement, confident customer communication, and the ability to manage multiple renewal cycles simultaneously. Success is measured through renewal rate, customer retention, expansion at renewal, and disciplined operational execution.

Responsibilities

• Independently own and execute full renewal workflows across assigned regional customer accounts
• Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy
• Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
• Identify and close seat‑based expansion opportunities at renewal, using standard playbooks and creative commercial approaches
• Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
• Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships
• Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems
• Monitor auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn
• Use data, insights, and workflow automation to improve renewal efficiency and predictability
• Engage Account Executives on larger cross‑sell or expansion opportunities identified during renewal cycles
• Partner with Customer Success Managers to align on adoption, retention, and renewal strategy
• Provide light‑touch support to partners on partner‑owned or assisted renewal accounts
• Share insights on churn risk, renewal blockers, and missed upsell signals across teams
• Provide guidance and informal mentorship to less experienced renewal or sales colleagues
• Share customer feedback on product experience, packaging, and commercial friction with internal teams

Minimum Qualifications

• Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
• Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
• Strong customer‑facing communication skills, with confidence engaging procurement and commercial stakeholders
• Commercial awareness, including experience negotiating renewal terms and addressing customer objections
• Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
• Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
• Highly organised and capable of managing competing priorities in a fast‑paced environment
• Familiarity with Nordics customer buying behaviours and regional commercial practices

Preferred Qualifications

• Experience working in subscription‑based or recurring revenue business models
• Exposure to seat‑based expansion or upsell motions at time of renewal
• Familiarity with partner‑assisted or partner‑led renewal models
• Experience mentoring or supporting junior sales or renewal colleagues
• Comfort working within cross‑regional or matrixed sales organisations
• Degree‑level education or equivalent professional experience

Job Level

3 SR3

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.