Remote Danish Customer Service Specialist - Global Team

Cross Border Talents

København

Remote

DKK 136,000 - 157,000

Full time

14 days+

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Benefits offered by this job

Relocation assistance

Training and development

Flexible working conditions

Vibrant workplace culture

Career growth opportunities

International team

Job summary

Cross Border Talents is seeking a Remote Danish speaking Customer Service Representative to support users in Athens, Greece. You will provide empathetic, timely assistance while staying aligned with product information and community standards.

The role emphasizes problem solving, data analysis, and effective communication in Danish and English, with relocation assistance for candidates outside Greece and a flexible, international team environment.

Qualifications

Excellent Danish language skills (C1-C2) and fluent English (B2).
Empathy, proactive attitude, and attention to detail.
Strong communication and problem-solving abilities.
Experience in customer support and community guidelines is a plus.

Responsibilities

Provide empathetic, accurate, timely support to users.
Stay informed about products and community standards to offer effective solutions.
Resolve user issues including account support and abuse reports.
Respond to inquiries with speed, quality, and empathy.
Identify scalable improvements in user support using market knowledge.
Analyze data to improve user experience and workflows.
Enforce Terms of Use and address abuse reports.
Spot trends and escalate complex issues to the global team when needed.