Remote Danish-Speaking Customer Support Advocate

Cross Border Talents; Aarhus; Remote; DKK 116,000 - 156,000; Full time

Benefits offered by this job

Relocation assistance (Greece)

Flexible working conditions

Career development opportunities

International workplace

Job summary

Cross Border Talents seeks a Remote Danish speaking Customer Service Representative in Athens, Greece to provide empathetic, accurate, and timely support to a global user base. You will help enforce community standards, resolve issues, and communicate effectively in Danish and English.

Join a proactive team with opportunities for training, career development, and an international environment. Relocation assistance is available for candidates outside Greece, with a structured schedule and growth

Qualifications

• Exceptional interpersonal skills with the ability to communicate empathetically and clearly in Danish and English.

Responsibilities

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

Skills

Interpersonal communication

Danish (C1-C2)

English (B2)

Problem-solving

Data analysis

Job description

Cross Border Talents seeks a Remote Danish speaking Customer Service Representative in Athens, Greece to provide empathetic, accurate, and timely support to a global user base. You will help enforce community standards, resolve issues, and communicate effectively in Danish and English.

Join a proactive team with opportunities for training, career development, and an international environment. Relocation assistance is available for candidates outside Greece, with a structured schedule and growth