Remote ARC Support Specialist | Accommodation & Relocation

FH Collective Academy; Esbjerg; Remote; DKK 127,000 - 167,000; Full time

Benefits offered by this job

Health insurance from day one

Paid training

Company furnished apartments (14 month

Job summary

FH Collective Academy is hiring an ARC Support Specialist for a fully remote role with relocation support from Lisbon, Portugal. The position includes accommodation from day one and international applicant eligibility, with full-time hours and rotating shifts.

You will handle order inquiries, payments, refunds, and returns, coordinating with customers, carriers, and internal teams while adhering to PCI and GDPR standards.

Qualifications

• Fluent English (C1), written and spoken.
• Attention to detail with high accuracy.
• Problem-solving mindset and decisive.
• Customer-focused and team-oriented attitude.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Handle inquiries related to orders, shipping, payments, refunds, and returns.
• Communicate with customers, carriers, financial institutions, and internal teams.
• Work with sensitive data, complying with PCI and GDPR standards.
• Resolve complex issues using internal knowledge bases and escalation when needed.
• Ensure a seamless customer experience with professionalism and care.

Tools

SAP

Job description

FH Collective Academy is hiring an ARC Support Specialist for a fully remote role with relocation support from Lisbon, Portugal. The position includes accommodation from day one and international applicant eligibility, with full-time hours and rotating shifts.

You will handle order inquiries, payments, refunds, and returns, coordinating with customers, carriers, and internal teams while adhering to PCI and GDPR standards.