Premium Travel Advisor (Danish/English) - Customer Support

Concentrix; Denmark; On-site; DKK 116,000 - 174,000; Full time

Benefits offered by this job

SAS fare discounts

Equal opportunities for all

2-month paid training program

International and diverse work環境

Coaching and mentoring

Modern Warsaw office

Job summary

SAS is seeking a Travel Advisor for Nordic Premium Airline services with Danish language requirements. The role centers on handling premium travel inquiries, assisting with ticket purchases, and supporting customers through calls and chat. You will build trust and foster lasting relationships while working from the Warsaw office.

Fluent Danish (C1) and English (B2) are required. The position emphasizes accuracy, a helpful approach, and a collaborative spirit in a dynamic, international

Qualifications

• Fluent in written and spoken Danish (C1) and English (B2).
• Strong focus on accuracy, precision and helpfulness.
• Excellent communication and collaborative spirit.
• Available to work from our office in Warsaw.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handle different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls/chat.
• Foster enduring relationships with customers for building trust.

Skills

Danish language proficiency

English language proficiency

Customer service mindset

Communication skills

Active listening

Organizational skills

Office presence

Job description

SAS is seeking a Travel Advisor for Nordic Premium Airline services with Danish language requirements. The role centers on handling premium travel inquiries, assisting with ticket purchases, and supporting customers through calls and chat. You will build trust and foster lasting relationships while working from the Warsaw office.

Fluent Danish (C1) and English (B2) are required. The position emphasizes accuracy, a helpful approach, and a collaborative spirit in a dynamic, international