Premium Travel Advisor (Danish & English Support)

Concentrix; Kolding; On-site; DKK 96,000 - 153,000; Full time

Benefits offered by this job

SAS discounts

Training program

International environment

Coaching & mentoring

Warsaw office

Job summary

SAS Nordic Premium Airline is seeking a Travel Advisor to be the first point of contact for premium travel inquiries. You will assist customers with ticket purchases, payments, and travel difficulties, while supporting passengers via calls and chat.

Based in Warsaw, you will join an international team, undergo a fully paid two-month training program, and enjoy employee discounts. The role requires Danish and English language skills and a collaborative, patient, and precise approach.

Qualifications

• Fluent written and spoken Danish (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.
• Active listener with clear communication.
• Highly organized and accurate.

Responsibilities

• Be the 1st point of contact for premium travel inquiries from customers.
• Assist with purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties and issues.
• Assist passengers via calls and chat channels.
• Foster enduring relationships to build trust with customers.

Skills

Danish (C1)

English (B2)

Job description

SAS Nordic Premium Airline is seeking a Travel Advisor to be the first point of contact for premium travel inquiries. You will assist customers with ticket purchases, payments, and travel difficulties, while supporting passengers via calls and chat.

Based in Warsaw, you will join an international team, undergo a fully paid two-month training program, and enjoy employee discounts. The role requires Danish and English language skills and a collaborative, patient, and precise approach.