Premium Travel Advisor (Danish/English) — Warsaw Office

Concentrix; Silkeborg Kommune; Presencial; DKK 73.000 - 104.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on SAS fares

Fully paid 2-month training program

Diverse international environment

Coaching and mentoring

Descripción de la vacante

SAS invites a Travel Advisor to join our team from our Warsaw office. You will be the first point of contact for premium Nordic inquiries, assisting with ticket purchases and various payment methods while supporting customers through travel difficulties and channels like calls and chat.

The role emphasizes active listening, clear communication, and building lasting customer relationships; a Danish and English language proficiency is essential, with a friendly, patient, and organized approach to

Formación

• Fluent in written and spoken Danish (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener with clear communication.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

Responsabilidades

• Be the 1st point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships with customers to build trust.

Conocimientos

Danish

English

Active listening

Communication

Organization

Customer service

Descripción del empleo

SAS invites a Travel Advisor to join our team from our Warsaw office. You will be the first point of contact for premium Nordic inquiries, assisting with ticket purchases and various payment methods while supporting customers through travel difficulties and channels like calls and chat.

The role emphasizes active listening, clear communication, and building lasting customer relationships; a Danish and English language proficiency is essential, with a friendly, patient, and organized approach to