Operations Manager Premium Hospitality Copenhagen

Level Recruitment AB; Region Hovedstaden; On-site; DKK 700,000 - 900,000; Full time

Job summary

Level Recruitment AB is seeking an Operations Manager for a premium hospitality business in the Copenhagen area. The role combines operational leadership with responsibility for people, service quality and financial performance.

You will lead the team, manage guest service and drive budgeting, planning and cost control. This on-site position requires strong English and premium service understanding to maintain high standards.

Qualifications

• Experience leading hospitality teams and managing premium service.
• Experience budgeting, forecasting and cost control.
• Own the P&L, budget and forecasts and monitor financial performance.
• Proficient with Microsoft Office, including Excel.
• Professional English required; Danish or another Scandinavian language is advantageous.
• Approximately five years of relevant experience in premium hospitality operations.

Responsibilities

• Lead hospitality teams and oversee guest service quality.
• Manage financial performance, budgeting and cost control.
• Own the P&L, budgets and forecasts, and track financial and operational metrics.
• Plan staffing requirements and scheduling to balance demand and costs.
• Maintain premium service standards including table service and à la carte delivery.
• Manage supplier relationships and ensure service levels and quality.
• Ensure premises, equipment, cleaning and maintenance meet required standards.

Skills

People leadership

Budgeting

Forecasting

Cost control

P&L ownership

Staff planning

English proficiency

Danish language (advantage)

Premium service quality

Excel

Tools

Excel

Microsoft Office

Job description

Operations Manager within Premium Hospitality Copenhagen

Do you have experience leading hospitality teams, maintaining premium service and taking responsibility for financial performance?

On behalf of a client, Level Recruitment is looking for an Operations Manager for a hospitality business in the Copenhagen area.

The role combines operational leadership with responsibility for people, service quality and results. You will have scope to strengthen working practices and develop a consistent guest experience.

The Role

As Operations Manager, you will be responsible for the daily operations and its financial performance. You will lead the team with support from supervisors and work with external partners to maintain agreed standards.

Your main areas of responsibility will include:

• People leadership, training and consistent working practices.
• Guest service, food and beverage quality and operational delivery.
• Financial performance, planning and cost control.
• Own the P&L, budget and forecasts, and follow up financial and operational performance.
• Lead and develop employees, set clear expectations and address performance issues through regular feedback and follow-up.
• Plan staffing requirements and coordinate scheduling support to balance demand, service quality and labour costs.
• Maintain premium hospitality standards, including table service and à la carte delivery, while ensuring efficient guest flow.
• Manage supplier relationships and follow up agreed service levels, food quality and operational delivery.
• Ensure that premises, equipment, cleaning and maintenance meet required standards. Maintain purchasing controls and follow up safety, hygiene, complaints and corrective actions.

This is an on-site role in the Copenhagen area.

Further information about the employer and the operating environment will be shared during the confidential recruitment process.

Is this you?

You have management experience within hospitality, for example from a premium hotel, restaurant or comparable service operation.

You have managed employees and financial results and can demonstrate experience of budgeting, forecasting and cost control.

You understand premium table service and à la carte delivery and can assess food and beverage quality.

We expect around five years of relevant experience, although your responsibilities and results are more important than an exact number of years.

You have good practical skills in Microsoft Office, including Excel. Professional English is required. Danish or another Scandinavian language is advantageous.

As a person you are organised, take ownership and follow through on decisions.

You lead consistently, set clear expectations and support employees in meeting them.

You can distinguish necessary expenditure from discretionary costs and maintain service standards under pressure.

You are comfortable addressing problems and making decisions within your mandate.

About the opportunity

Our client operates within hospitality and places high demands on service quality, operational reliability and financial accountability. The employer’s identity and further details about the business will be disclosed following a signed non-disclosure agreement.