Online Customer Support Specialist - Flexible Hours

EcoFarm Solutions; Esbjerg; On-site; DKK 68,000 - 81,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Training and development

Office in Esbjerg

Job summary

EcoFarm Solutions in Esbjerg, Denmark, is looking for an Online Consultant to provide personalized support to clients via live chat, email and social media. You will answer inquiries, offer product guidance, and maintain accuracy and speed.

The role requires strong verbal and written English, optional Danish, multitasking in a fast-paced environment, and solid problem-solving. The office in Esbjerg offers a friendly team, ongoing training, and a competitive monthly salary.

Qualifications

• Previous customer service experience is preferred.
• Excellent verbal and written communication skills in English (Danish is a plus).
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and ability to think on your feet.
• Biometric passport required for international travel if needed.

Responsibilities

• Communicate with clients through various online channels such as live chat, email or social media.
• Understand client needs and provide appropriate solutions or recommendations.
• Maintain a positive and professional attitude while handling client inquiries or complaints.
• Keep up-to-date with company products, services, and policies in order to provide accurate information to clients.
• Collaborate with other team members to ensure efficient resolution of client issues.
• Follow up on client inquiries or requests in a timely manner.

Skills

Excellent communication

Customer service

Multitasking

Professionalism

Tools

Microsoft Office Suite

Social media platforms

Job description

EcoFarm Solutions in Esbjerg, Denmark, is looking for an Online Consultant to provide personalized support to clients via live chat, email and social media. You will answer inquiries, offer product guidance, and maintain accuracy and speed.

The role requires strong verbal and written English, optional Danish, multitasking in a fast-paced environment, and solid problem-solving. The office in Esbjerg offers a friendly team, ongoing training, and a competitive monthly salary.