Online Customer Advisor — Growth & Support

PrimeForge Manufacturing; Vejle; On-site; DKK 76,000 - 91,000; Full time

Benefits offered by this job

Career growth opportunities

Friendly work environment

Training and resources

Job summary

PrimeForge Manufacturing in Vejle, Denmark seeks an Online Consultant/Advisor to assist online customers via chat, email and phone. You will provide product guidance, resolve issues and maintain records to ensure a smooth customer experience.

The role requires excellent communication in English, a high school diploma (Bachelor's preferred), and proven experience in customer service or sales. This is a full-time position with a monthly salary of 1,100 USD.

Qualifications

• Excellent communication skills (verbal and written) in English.
• Knowledge of online tools and platforms.
• Proven experience in customer service or sales.
• High school diploma or equivalent; Bachelor's degree is a plus.

Responsibilities

• Responding to customer inquiries, concerns, and complaints through various channels.
• Providing expert product/service recommendations based on customer needs.
• Resolving customer issues with appropriate solutions and alternatives.
• Maintaining accurate records of all customer interactions and transactions.
• Building strong relationships with customers by establishing trust and rapport.
• Collaborating with team members to improve the customer experience.
• Staying up-to-date with products/services and industry trends.
• Meet or exceed individual performance targets.

Skills

Communication skills

Tech-savvy

Online tools proficiency

Customer service experience

Sales experience

Education

High school diploma

Bachelor's degree

Tools

Chat software

Email systems

Social media platforms

Job description

PrimeForge Manufacturing in Vejle, Denmark seeks an Online Consultant/Advisor to assist online customers via chat, email and phone. You will provide product guidance, resolve issues and maintain records to ensure a smooth customer experience.

The role requires excellent communication in English, a high school diploma (Bachelor's preferred), and proven experience in customer service or sales. This is a full-time position with a monthly salary of 1,100 USD.