Online Client Success Consultant

ApexBuild Solutions; Horsens; On-site; DKK 68,000 - 81,000; Full time

Job summary

ApexBuild Solutions in Horsens, Denmark is seeking an Online Consultant to provide expert advice and support to clients via online channels. This is a full-time role based in Horsens.

You will respond to inquiries through chat and email, help clients navigate our online services, resolve technical issues, and collaborate with teammates to improve processes and client satisfaction. English fluency is required; other languages are a plus.

Qualifications

• Bachelor's degree in Business, Marketing, or related field preferred.
• Minimum of 2 years experience in a customer service or consulting role, preferably in an online environment.
• Excellent communication skills with the ability to adapt messaging for different audiences.
• Strong problem-solving skills with the ability to think quickly on your feet.
• Familiarity with various online platforms and tools such as chat software and social media.
• Fluent in English (additional language proficiency is a plus).

Responsibilities

• Provide timely and accurate responses to client inquiries through online chat, email, and other communication channels
• Assist clients in navigating and utilizing our online services and products
• Identify and address any technical issues or concerns raised by clients
• Keep up-to-date with industry trends and developments to ensure the best possible support for clients
• Collaborate with team members to improve processes and enhance the overall client experience

Skills

Communication skills

Problem solving

English fluency

Education

Bachelor's degree in Business or related field

Tools

Chat software

Social media tools

Job description

ApexBuild Solutions in Horsens, Denmark is seeking an Online Consultant to provide expert advice and support to clients via online channels. This is a full-time role based in Horsens.

You will respond to inquiries through chat and email, help clients navigate our online services, resolve technical issues, and collaborate with teammates to improve processes and client satisfaction. English fluency is required; other languages are a plus.