Online Consultant/Advisor

PrimeForge Manufacturing; Vejle; On-site; DKK 76,000 - 91,000; Full time

Benefits offered by this job

Career growth opportunities

Friendly work environment

Training and resources

Job summary

PrimeForge Manufacturing in Vejle, Denmark seeks an Online Consultant/Advisor to assist online customers via chat, email and phone. You will provide product guidance, resolve issues and maintain records to ensure a smooth customer experience.

The role requires excellent communication in English, a high school diploma (Bachelor's preferred), and proven experience in customer service or sales. This is a full-time position with a monthly salary of 1,100 USD.

Qualifications

• Excellent communication skills (verbal and written) in English.
• Knowledge of online tools and platforms.
• Proven experience in customer service or sales.
• High school diploma or equivalent; Bachelor's degree is a plus.

Responsibilities

• Responding to customer inquiries, concerns, and complaints through various channels.
• Providing expert product/service recommendations based on customer needs.
• Resolving customer issues with appropriate solutions and alternatives.
• Maintaining accurate records of all customer interactions and transactions.
• Building strong relationships with customers by establishing trust and rapport.
• Collaborating with team members to improve the customer experience.
• Staying up-to-date with products/services and industry trends.
• Meet or exceed individual performance targets.

Skills

Communication skills

Tech-savvy

Online tools proficiency

Customer service experience

Sales experience

Education

High school diploma

Bachelor's degree

Tools

Chat software

Email systems

Social media platforms

Job description

Online consultant vacancy in Vejle Denmark

City: Vejle, Denmark

We are searching for a knowledgeable and customer-oriented Online Consultant/Advisor to join our team in Vejle, Denmark. As an Online Consultant/Advisor, you will be responsible for providing expert guidance and assistance to our online customers through various communication platforms including chat, email, and phone. Your main goal will be to ensure a positive and seamless customer experience by addressing their inquiries, concerns, and complaints promptly and efficiently. The ideal candidate must have excellent communication skills, be tech-savvy with knowledge of online tools and platforms, and have previous experience in customer service or sales. This is a full-time position with a salary of $1100 per month.

Responsibilities

• Responding to customer inquiries, concerns, and complaints through various communication channels in a timely manner
• Providing expert product/service recommendations based on customers' needs and preferences
• Resolving customer issues effectively by offering appropriate solutions and alternatives
• Maintaining accurate records of all customer interactions and transactions
• Building strong relationships with customers by establishing trust and rapport
• Collaborating with other team members to continuously improve the overall customer experience
• Staying up-to-date with company products/services and industry trends
• Meeting or exceeding individual performance targets set by the company

Requirements

• High school diploma or equivalent; Bachelor's degree is a plus
• Proven work experience as an Online Consultant/Advisor or similar role in customer service or sales
• Excellent communication skills (verbal and written) in English; knowledge of other languages is a plus
• Proficiency in using online tools and platforms such as chat software, email systems, social media platforms, etc.
• Ability to multitask and handle multiple inquiries simultaneously while maintaining attention to detail
• Strong problem-solving skills with the ability to think creatively under pressure
• Customer-oriented mindset with a passion for providing exceptional service
• Ability to work independently and as part of a team in a fast-paced environment
• Flexibility to work on a rotating schedule, including weekends and holidays

We offer

• Competitive salary of $1100 per month
• Opportunities for career growth and development
• Friendly and dynamic work environment with supportive team members
• Training and resources to help you succeed in your role