Global Online Consultant & Client Advisor

EliteHire; Roskilde; On-site; DKK 80,600 - 109,047; Full time

Job summary

EliteHire is seeking an Online Consultant to provide expert guidance to clients through email, chat and video calls. You will translate product knowledge into clear, actionable advice while building trusted relationships with customers worldwide.

This role requires excellent communication, critical thinking, and the ability to work independently in a fast-paced environment. The position is based in Roskilde, Denmark, with support for housing options as needed.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Excellent written and verbal communication skills.
• Ability to think critically, analyze information and provide effective solutions.
• Strong customer service mindset and a passion for helping others.
• Familiarity with online communication platforms such as email, chat and video conferencing.
• Fluency in English; knowledge of other languages is a plus.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide online consultations to clients regarding our companys products or services.
• Respond promptly and professionally to client inquiries through various digital channels.
• Build strong relationships with clients by understanding their needs and offering solutions that meet their requirements.
• Utilize your knowledge of our companys offerings to provide valuable recommendations and guidance to clients.
• Keep up-to-date with industry trends and developments to better assist clients.
• Collaborate with team members to improve the overall customer experience.

Skills

Excellent communication

Critical thinking

Problem solving

Customer service

Online channels familiarity

English fluency

Independent work

Education

Bachelor's degree or equivalent experience

Job description

EliteHire is seeking an Online Consultant to provide expert guidance to clients through email, chat and video calls. You will translate product knowledge into clear, actionable advice while building trusted relationships with customers worldwide.

This role requires excellent communication, critical thinking, and the ability to work independently in a fast-paced environment. The position is based in Roskilde, Denmark, with support for housing options as needed.