Onsite Enterprise Storage Technician

ITProposal; København; Presencial; DKK 360.000 - 480.000; Jornada completa

Descripción de la vacante

ITProposal is seeking an onsite HES Technician to deliver corrective maintenance and field support for Dell ISG Storage across customer environments in Denmark. You will work safely, follow Dell processes, attend sites, perform break/fix, manage parts and update service systems in English and Danish as required.

You will communicate clearly with customers, maintain SLA alignment, escalate as needed, and adhere to Dell safety and quality standards while supporting multiple product families within

Formación

• Previous field engineering or data centre experience.
• Strong understanding of enterprise hardware support and escalation processes.
• Able to follow structured technical procedures safely.
• Good verbal and written English and local language for the territory.

Responsabilidades

• Represent the organisation professionally with Dell, customers and internal teams.
• Contact customers within service timelines and confirm access before site visits.
• Set expectations for service delivery, parts arrival and next steps.
• Attend customer premises during agreed coverage hours and SLA.
• Keep customers informed and confirm satisfaction before closure or escalation.
• Inform Dell and customer promptly if attendance or completion is at risk.

Conocimientos

Field engineering

Customer communication

Independent worker

Structured procedures

ESD protection awareness

Ticketing systems

Herramientas

Service management tools

Ticketing systems

Work Orders

Descripción del empleo

ITProposal is seeking an onsite HES Technician to deliver corrective maintenance and field support for Dell ISG Storage across customer environments in Denmark. You will work safely, follow Dell processes, attend sites, perform break/fix, manage parts and update service systems in English and Danish as required.

You will communicate clearly with customers, maintain SLA alignment, escalate as needed, and adhere to Dell safety and quality standards while supporting multiple product families within