Ocean Freight Operations Head

DHL Global Forwarding; Vejle; On-site; DKK 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Pension

Health insurance

Internal development opportunities

Job summary

DHL Global Forwarding (Denmark) seeks an experienced Ocean Freight Operations Head to drive Danish ocean freight performance, develop processes and lead a team across Denmark. You will work with regional and global peers to translate strategy into actionable improvements and ensure delivery excellence.

You will lead change initiatives, manage performance via KPIs, and develop colleagues while coordinating with carriers and IT to standardize and automate operations.

Qualifications

• 6+ years of relevant professional experience in freight forwarding/ocean freight operations.
• Strong understanding of operational processes and KPI-based performance management.
• Experience with process improvement, project management or operational transformation.
• Experience leading people or cross-functional initiatives.
• Familiar with operational systems; CargoWise experience is an advantage.
• Bachelor's degree or equivalent; English and Danish communication skills.

Responsibilities

• Drive implementation and adoption of global ocean freight processes and standards in Denmark.
• Develop and execute operational improvement initiatives focusing on productivity, quality and customer satisfaction.
• Monitor performance using KPIs and customer feedback to identify opportunities.
• Lead change management and support adoption of new processes and systems.
• Collaborate with Global Shared Services, regional teams and local IT to standardize and automate.
• Coach and develop employees and foster a culture of continuous improvement.
• Work with internal stakeholders, carriers and service providers to improve performance.

Skills

Operational excellence

Change management

People development

Analytical mindset

Stakeholder communication

Cross-functional leadership

Data-driven decisions

Influence without authority

Education

Bachelor's degree or equivalent

Tools

CargoWise or similar system

Job description

DHL Global Forwarding (Denmark) is looking for an experienced Ocean Freight Operations Head

At DHL Global Forwarding, operational excellence is about more than moving shipments from one place to another. It is about delivering consistent quality, improving the way we work and ensuring that our customers can rely on us – every day, across countries and continents.

As our new Ocean Freight Operations Head, you will play a central role in developing and strengthening our ocean freight operations in Denmark. You will be responsible for driving operational performance, implementing global standards and ensuring that our processes, systems and ways of working support both customer expectations and business objectives.

Working closely with colleagues across the Danish organization, regional and global teams, you will translate strategies and improvement opportunities into practical solutions that create measurable results.

This is a role for someone who understands the realities of freight forwarding operations, enjoys developing people and processes, and has the ability to turn change into lasting improvements.

You will report to the Ocean Freight Head Denmark and work closely with the regional Ocean Freight Operations organization.

Your key responsibilities in the role will be to:

• drive the implementation and adoption of global ocean freight processes, standards and solutions across the Danish organization.
• develop and execute operational improvement initiatives focusing on productivity, quality, efficiency and customer satisfaction.
• monitor operational performance and use relevant KPIs, customer feedback and operational insights to identify improvement opportunities.
• lead change management activities and support colleagues in adopting new processes, systems and ways of working.
• collaborate closely with Global Shared Services, regional teams and local IT to identify opportunities for standardization, centralization and automation.
• coach and develop employees and support a culture of continuous improvement, accountability and collaboration.
• work closely with internal stakeholders, carriers and service providers to improve operational performance and service delivery.

We are looking for someone, who:

• combines a strong operational understanding with the ability to see opportunities for improvement and development.
• enjoys leading change and understands that successful implementation requires both clear direction and involvement of the people affected.
• works in a structured and analytical manner, using data and operational insights to support decisions.
• takes ownership of challenges and follows improvement initiatives through to completion.
• can balance operational efficiency, quality, compliance and customer expectations.
• communicates clearly and confidently with stakeholders at different organizational levels.
• can influence and create alignment across teams and functions, even without direct managerial authority.
• enjoys developing colleagues, sharing knowledge and building a culture of continuous improvement.
• is comfortable working in an international organization where local priorities and global standards must work together.

We expect you to:

• have more than 6 years of relevant professional experience, preferably within freight forwarding and ocean freight operations.
• have a solid understanding of operational processes, performance management and customer requirements within international logistics.
• have experience with process improvement, project management or operational transformation.
• have experience leading people, teams or cross-functional improvement initiatives.
• be familiar with operational systems and digital solutions used within freight forwarding. Experience with CargoWise or similar systems is an advantage.
• have experience working with operational KPIs, quality standards and compliance requirements.
• hold a Bachelor's degree or have equivalent relevant experience and qualifications.
• be fluent in English, both verbally and in writing.
• be able to communicate professionally in Danish.

And from us, you can expect:

• a key role in developing the future of our ocean freight operations in Denmark.
• the opportunity to influence operational performance, processes and ways of working.
• close collaboration with experienced colleagues across Denmark and our international network.
• a position in a global organization with extensive professional and personal development opportunities.
• a working environment where collaboration, responsibility and continuous improvement are valued.
• being part of THE logistics company for the world.
• pension, health insurance, internal development opportunities and more.

Workplace: DHL Global Forwarding, enten Hedegaardsvej 88, 2300 Copenhagen S eller Centerbakken 1, Vejle – and as part of the job, you will have some traveling, mostly domestically, but as well internationally.

Working hours: The position is a full-time position

The compensation package: The base salary is determined by your qualifications and competencies. The position is graded and sit within a predefined payband. Besides the base salary you will have – just to mentioned a few of the benefits - a pension scheme, bonus scheme, 25+5 vacation days per year, and a “Fritvalgskonto” (a “saving account” equal to 10% of your annual salary) paid out in December.

About the company:

DHL Global Forwarding is part of Deutsche Post DHL Group, which consists of five divisions that together employ more than 585.000 people across the globe.

Regardless of location and position, the goal is to maintain the position as the logistics company for the world, and therefore, digitalization, sustainability, leadership, diversity and inclusion is a top priority.

In DHL Global Forwarding Denmark, 200+ people are employed and working from one of our three locations, Kastrup, Aalborg or Vejle. All locations have ocean and air freight and support customers within almost all industries.

Our culture is familiar, our values are Respect and Results, and we are all working towards our vision of “Connecting people, Improving lives”.

If you are interested in learning more about DHL please visit our website www.dhl.dk