Global Operations Associate

Flexport; København; On-site; DKK 420,000 - 660,000; Full time

Benefits offered by this job

Lunch provided / daily catered lunch

Pension scheme

Medical Insurance under pension plan

30 vacation days

Equity program

Employee Assistance Program

Parental leave

Job summary

Flexport in Denmark is seeking a Global Operations Associate to guide end-to-end freight movements within a regional network, ensuring on-time shipments and top-tier client experience.

You will coordinate with carriers, vendors, customs, and cross-functional teams, meet KPIs and SOPs, and continuously improve operations while maintaining a cost-conscious focus.

Qualifications

• Forwarding agent training or BA/BS degree in relevant subjects.
• 2+ years of experience in operations, logistics or freight forwarding.
• Fluent in English; Danish or Swedish plus English required.

Responsibilities

• Be the frontline ensuring on-time shipments and a first-class client experience.
• Meet internal KPIs and SLAs, prioritizing and managing tasks.
• Follow SOPs and proactively flag opportunities for improvement.
• Resolve client issues quickly and coordinate with partners and carriers.
• Coordinate day-to-day operations with internal and external partners.
• Execute end-to-end movement of freight within a regional network.

Skills

Forwarding knowledge

Operations experience

Communication skills

Education

BA/BS Degree in relevant subjects

Forwarding agent training

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.

Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Your responsibilities

as a Global Operations Associate include, but are not limited to the following:

• Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
• Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.
• Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed
• Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.
• Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc)
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region).
• Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements.

Requirements:

• Completed professional training as a forwarding agent (speditør) or a BA/BS Degree in relevant subjects.
• 2+ years of experience in operations, logistics or freight forwarding.
• Able to adapt to new technology and can thrive in a fast paced environment.
• Effective time management. Be able to properly prioritize and manage a large volume of tasks.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
• A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem.
• Language requirement: Mandatory Danish or Swedish and fluency in English.

What's in there for you:

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Daily catered lunch including vegetarian options, additionally the office is stocked with breakfast items, healthy snacks, and drinks.
• Pension scheme
• Medical Insurance which is covered under the pension scheme mentioned above.
• Flexport employees in Denmark are insured and covered under the rules and regulations set up between Employer and Employee.
• 30 vacation days a year
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.