Experienced Customer Success Manager for Norway

Autoflows; København; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Autoflows, a fast-growing SaaS company, is seeking a seasoned Customer Success Manager to own the Norwegian customer journey from onboarding to expansion. You will manage end-to-end customer success, with travel to Norway for visits, fairs, or events, and collaborate with the Commercial Manager to grow and retain our Nordic customer base.

Based in Copenhagen, this non-remote role requires strong Norwegian language skills, deep CS experience, and the ability to lead enterprise engagements with a

Qualifications

• Experience in customer success or CS team processes.
• Proven track record with enterprise accounts and senior stakeholders.
• Ability to develop and execute strategic plans that drive expansion and upsell revenue.

Responsibilities

• Oversee overall customer satisfaction, success, and retention for Norway customers.
• Ensure high-quality onboarding and training for Norwegian customers.
• Project-manage enterprise deals and guide their journey to success.

Skills

Project management

Client relationship building

Enterprise accounts

Strategic success planning

Communication

Education

Bachelor’s degree in business/communication/digitalisation

Job description

At Autoflows, we have grown rapidly in Norway over the past 3 years which means we have a very solid customer base. Our current CSM for Norway is moving roles internally, so we are now looking for a motivated and highly organized Customer Success Manager to help us with our Norwegian customers. Together with our Norwegian Commercial Manager, you will be responsible for growing and retaining our customer base in Norway. Our customer base is a mix of small, medium and enterprise customers.

In this role, you will have end-to-end responsibility for your own customers and drive the full customer journey from onboarding to communications, training and expansion. You will also be in charge of project managing our large enterprise deals in Norway and lead their journey to success.

Autoflows is a fast-growing SaaS company with the leading aftersales automation platform for automotive retail. We help dealerships let their data do the work — combining AI prediction with automated, personalized customer communications to boost revenue, cut manual work, and improve the customer journey. Today, we support 1,500+ dealerships across Europe, from independent workshops to Europe's largest dealer groups, working with brands including Volkswagen, Audi, Seat, Porsche, Ford and Mercedes.

Autoflows is a plug-and-play product with efficient onboarding and easy adaptation, which means very low customer churn and high satisfaction.

The main purpose for the Customer Success Manager is to deliver and grow value for our customers in Norway. Our customers are dealerships or workshops who use Autoflows to retain their customers and develop their business.

The Customer Success team aims to always deliver great customer experience. We build and maintain customer relationships through onboarding and training, and together with our Support team, we ensure that our customers always feel fully supported. This has been a successful path to very low churn of customers and high customer satisfaction.

As a team, Customer Success is also responsible for continuous development of the customers, which means introducing new modules through training and identifying areas of growth for the specific market and customers.

The Customer Success team works together with the Sales, Marketing, Engineering and Support teams to drive innovation and development of our products and solutions.

Key Responsibilities Include

• Responsible for overall customer satisfaction, success, and retention of our customers in Norway
• Responsible for high-quality onboarding and training of customers in Norway
• Project management of enterprise deals and their journey to success
• Ensuring customers are using Autoflows to the full potential
• Building and maintaining good relationships with customers to ensure good communication including impactful email campaigns
• Building and executing strategic success plans that drive expansion and upsell revenue
• Contributing to developing the CS team processes and tools including our Autoflows Academy

About You

We are looking for an experienced Customer Success colleague who already knows the processes in a CS team and how to work with customers. Preferably, you have a degree in business, Communication, digitalisation or similar and have worked for 5+ years in a similar role.

Furthermore, You Have

• Excellent project management skills with strong attention to detail
• A personal drive to go the extra mile to deliver high-quality customer service to our customers
• The ability to think on your feet and work independently, while being a true team player and helping other team members when needed.
• Motivation to work in a fast-paced scale-up environment where priorities can shift, and we constantly challenge ourselves to develop new solutions and processes
• Strong relationship builder, with the ability to engage with customers and colleagues across at all levels in an organization
• Proven experience managing enterprise/strategic accounts and complex, senior stakeholder relationships.
• Proven ability to build and execute strategic success plans that drive expansion and upsell revenue.
• Curious to learn and develop
• Self-driven and collaborative
• Excellent communication skills

You have native-level Norwegian fluency with an understanding of the Norwegian market and business culture. You must be able to travel to Norway for customer visits, fairs or events.

The role is placed in our Copenhagen office, and it is not a remote or hybrid role. We work from the office, not from home.

About Us

Autoflows is a highly international team of 55 employees with a work culture that is built on four key values: proactivity, curiosity, ownership and collaboration. We are very customer-centric and highly focused on delivering best-in-class solutions to our customers while learning and developing at the same time. We have an informal and relaxed team atmosphere with team events, breakfasts and Friday bars. Our offices are on Højbro Plads in the very cool start-up community Matrikel 1. You can read more about us here www.autoflows.com.

About Our Interview Process

• Online or face-to-face introduction to Autoflows and you (30 minutes)
• Case-based interview with team members and Head of Customer Success (1 hour)
• Closing talk including compensation, starting date, and all other practical details (30 minutes)

Contact person

If you have questions about this role, please reach out to: Michala Røder, Director of Customer Operations.