Night Operations Lead – Guest Service & Safety

Rhg; København; On-site; DKK 379,000 - 536,000; Full time

Job summary

Radisson Blu Scandinavia Hotel Copenhagen is seeking a dedicated Night Service Manager to lead the hotel operations during the night shift and ensure exceptional service. The role oversees guest check-in/out, safety, guest inquiries, and night audits, working with a proactive team to uphold the Yes I Can spirit after hours.

You will need strong communication, IT literacy, and the ability to stay calm under pressure while guiding the night team.

Qualifications

• Experience in Front Office, reception or supervisory role.
• Prefers night shifts and can work nights.
• Strong team player with excellent communication.
• Independent, hands-on and takes responsibility.
• Passion for guest service and hospitality.
• Comfortable using IT systems and structured with admin tasks.
• Fluent in English; Danish is an advantage but not required.
• Detail-oriented with calmness during busy periods.
• Confident making decisions and taking hotel responsibility at night.

Responsibilities

• Oversee prompt and courteous check-in and check-out at night.
• Ensure safety and security of guests and staff overnight.
• Collaborate with team to maximize guest satisfaction and handle queries.
• Address guest concerns with professionalism and timely solutions.
• Perform night audit procedures and related administrative tasks.

Skills

Front Office experience

Night shift

Team player

Independent

Guest service

IT systems

English fluency

Attention to detail

Decision making

Job description

Radisson Blu Scandinavia Hotel Copenhagen is seeking a dedicated Night Service Manager to lead the hotel operations during the night shift and ensure exceptional service. The role oversees guest check-in/out, safety, guest inquiries, and night audits, working with a proactive team to uphold the Yes I Can spirit after hours.

You will need strong communication, IT literacy, and the ability to stay calm under pressure while guiding the night team.